Dispatcher

MTM Inc.

. Assign same day and urgent trips to third party transportation providers .

Posted 9/29/2026full-timeRemote • Texas • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in transportation routing, dispatching, and scheduling, with a strong focus on effective communication and organizational skills. Proficient in utilizing scheduling software and data analysis to optimize fleet performance and ensure timely service delivery.

Highest-signal resume keywords

Transportation Routing ExpertiseDispatching SkillsScheduling Software ProficiencyCustomer Service ExperienceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transportation RoutingDispatchingSchedulingData AnalysisGPS KnowledgeGIS KnowledgeMicrosoft WordMicrosoft ExcelScheduling SoftwareTwo-Way Radio Communication

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsDetail OrientedAbility to Meet Deadlines

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Fleet PerformanceOn-Time PerformanceTrip SchedulingCall Center ExperienceCustomer Service

About the role

Key responsibilities & impact

Assign same day and urgent trips to third party transportation providers
Organize and route trips based on schedule and location to ensure optimal fleet performance
Assist transportation providers and drivers with issues related to trip performance
Document and report provider no-shows or on-time-performance issues
Inform transportation providers of new trips
Establish and maintain effective communication with transportation providers
Provide feedback to leadership and Fleet Management on transportation provider performance
Monitor on-road service provision for quality and on-time performance
Route and schedule next-day and future trips daily for the assigned region
Route and schedule trips to use vehicle resources efficiently and effectively to meet demand
Communicate and escalate issues with unscheduled trips as appropriate
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or G.E.D.
Must reside in an approved state
1+ year of call center experience
6+ months of customer service experience
Ability to maintain a high level of confidentiality
Excellent communication and interpersonal skills
Knowledge of GPS and GIS systems preferred
Good organizational skills
Detail oriented
Ability to meet deadlines and complete work in a timely manner
Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
2+ years in transportation routing, dispatching, and scheduling expertise preferred
1 year experience working with the applicable transit scheduling system preferred
Must reside in an approved state; location requirements must be met by the state of residence

Benefits

Comp & perks

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Birthday Holiday
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Comprehensive, people-first benefits program designed to support every stage of your wellness journey