General Manager – Transit

MTM Inc.

. Lead all aspects of contract operations to ensure safe, efficient, and compliant service delivery .

Posted 10/7/2026full-timeUnited StatesSeniorLead💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading large-scale operations within the transportation sector, focusing on compliance with ADA, DOT, and FTA regulations while fostering a culture of safety and continuous improvement. Proven ability to manage multimillion-dollar service contracts and develop operational policies that enhance service delivery and client relationships.

Highest-signal resume keywords

Senior Leadership ExperienceContract ManagementOperational Performance MonitoringBudget ManagementData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementProject ManagementOperational Policy DevelopmentData AnalysisBudget ManagementPerformance Metrics MonitoringCompliance Program ManagementStaffing and Resource AllocationOperational Risk IdentificationService Delivery Oversight

Soft Skills

LeadershipRelationship BuildingAnalytical Problem-SolvingDecision-MakingCoaching and Development

Tools & Technologies

Transit TechnologyRouting SystemsReporting Systems

Certifications & Qualifications

Valid Driver's License

Industry Keywords

ParatransitPublic TransitTransportation ServicesMobility ServicesUnion EnvironmentADA RegulationsDOT RegulationsFTA RegulationsSafety CultureContinuous Improvement

About the role

Key responsibilities & impact

Lead all aspects of contract operations to ensure safe, efficient, and compliant service delivery
Anticipate growth opportunities and develop strategies to support evolving client needs
Monitor operational performance, productivity, and service metrics
Identify operational risks and implement effective solutions
Ensure proper staffing levels and resource allocation
Oversee development and execution of operational plans, procedures, and documentation
Serve as the primary liaison between MTM Transit and the client
Build and maintain strong client relationships
Ensure contractual obligations and performance standards are met
Develop and present annual business and operational reviews
Educate clients on MTM Transit services, industry trends, and operational improvements
Address concerns, issues, and escalations
Lead, coach, and develop management staff and frontline employees
Foster a culture centered on safety, accountability, and continuous improvement
Conduct performance reviews and provide ongoing coaching and development
Support employee engagement, retention, and professional growth initiatives
Maintain adherence to ADA, DOT, FTA, and company regulations
Oversee federally mandated Drug and Alcohol Program requirements
Ensure employee and vehicle files remain audit-ready and compliant
Promote and maintain a strong Safety First culture
Monitor compliance programs and company policy adherence
Develop understanding of MTM Transit departments and support functions
Maintain expertise regarding local transportation challenges and industry trends
Perform additional duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
7+ years of senior leadership experience managing large-scale operations
Experience leading teams of 100+ employees
Experience managing multimillion-dollar service contracts including overseeing contractual service delivery and operational performance
Experience in paratransit, public transit, transportation, or mobility services
Contract and project management experience
Experience working within a union environment
Valid driver's license required
Exceptional leadership and relationship-building skills
Strong analytical, problem-solving, and decision-making abilities
Experience managing budgets and financial performance metrics
Data analysis and reporting expertise
Ability to prioritize multiple projects and deadlines
Knowledge of ADA, DOT, and FTA regulations
Experience developing operational policies, procedures, and process improvements
Advanced computer proficiency and reporting systems knowledge
Strong confidentiality, professionalism, and business acumen
Ability to learn and effectively utilize transit technology and routing systems

Benefits

Comp & perks

Medical, Dental, and Vision Coverage
Company-Paid Life Insurance
401(k) with Company Match
Flexible Time Off
Paid Holidays
Parental Leave Programs
Tuition Reimbursement
MTM Perks Employee Discount Program
Leadership Development & Mentoring Opportunities
Professional Growth and Advancement Potential
Supportive workplace where employees can grow their careers and make a meaningful impact