General Manager – Transit Operations

MTM Inc.

. Lead day-to-day transit operations while ensuring compliance with contractual requirements .

Posted 9/24/2026full-timeUnited StatesMid-LevelSenior💰 $80,000 - $192,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing transit operations, ensuring compliance with ADA, DOT, and FTA regulations, while fostering client relationships and driving operational efficiency. Proficient in budget management, data analysis, and employee development within a contract-driven environment.

Highest-signal resume keywords

Transit Operations ManagementClient Relationship ManagementBudget ManagementData Analysis and ReportingEmployee Development and Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance OversightService Delivery ManagementContract ManagementProject ManagementProcess ImprovementChange ManagementTransit SchedulingRoutingDispatchingOperational Metrics

Soft Skills

Analytical SkillsProblem-SolvingDecision-MakingCommunicationOrganizational Skills

Tools & Technologies

Transportation Technology PlatformsBusiness Systems Proficiency

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Public TransportationParatransitMobility ServicesLogisticsFleet OperationsContract-Driven EnvironmentSafety-Focused Culture

About the role

Key responsibilities & impact

Lead day-to-day transit operations while ensuring compliance with contractual requirements
Build and maintain strong client relationships and serve as the primary operational liaison
Identify operational risks and implement effective mitigation strategies
Analyze service performance, productivity, staffing, and operational trends
Develop and execute operational plans to meet contract and business objectives
Lead employee development, coaching, succession planning, and performance management initiatives
Promote and maintain a strong safety-focused culture throughout the operation
Ensure compliance with ADA, DOT, FTA, and company policies and procedures
Oversee federally mandated Drug and Alcohol programs
Monitor budget performance and identify opportunities for operational efficiencies
Support implementation of new business start-ups, service expansions, and organizational growth initiatives
Maintain required operational, personnel, and vehicle documentation
Provide regular reporting and operational updates to internal leadership and clients
Perform additional duties as assigned
Candidates may be considered for current and future General Manager openings aligned with their experience, location preferences, and career goals

Requirements

What you’ll need

High school diploma or GED
Progressive leadership experience in transit, paratransit, transportation, logistics, fleet operations, public transportation, mobility services, or similar service-based operations
Experience leading teams, managing employee performance, and developing supervisors
Experience overseeing operational performance and service delivery
Strong analytical, problem-solving, and decision-making skills
Working knowledge of budgets, operational metrics, and reporting
Valid driver's license
Preferred: experience managing transit or paratransit operations
Preferred: experience working within a contract-driven or public sector environment
Preferred: knowledge of ADA, DOT, and FTA regulations
Preferred: experience with transit scheduling, routing, dispatching, or transportation technology platforms
Preferred: contract management and/or project management experience
Medium Operations: 5+ years of leadership experience managing a multimillion-dollar operation and teams of approximately 50+ employees
Large Operations: 7+ years of leadership experience managing large-scale, multimillion-dollar operations with 100+ employees
Exceptional client relationship management skills
Strong leadership and team development capabilities
Data analysis and operational reporting expertise
Budget and cost management experience
Process improvement and change management skills
Excellent communication and presentation abilities
Ability to prioritize competing demands in a fast-paced environment
Strong organizational and project management skills
Advanced computer and business systems proficiency
Commitment to confidentiality and professionalism
Candidates may be required to operate a company or rental vehicle in accordance with company policy

Benefits

Comp & perks

Receive consideration for future opportunities as contracts are awarded
Be connected with recruiters and operational leaders regarding upcoming positions
Opportunity to discuss geographic preferences and operational experience
Become part of MTM's growing leadership network
Local and overnight travel may be required