Senior Manager – Sales and Distributions, Commercial Operations

MTN Uganda

. Define and lead Mobile Financial Services Sales strategies to maximize MTN’s growth, profitability and market share .

Posted 10/16/2026full-timeJohannesburg • South AfricaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Mobile Financial Services Sales strategies, focusing on customer acquisition, retention, and profitability. Proven ability to lead cross-functional teams, manage strategic partnerships, and drive operational excellence in diverse markets.

Highest-signal resume keywords

Sales And Distribution ManagementMobile Financial Services StrategyCustomer Acquisition And RetentionPerformance OptimizationStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy DevelopmentMarket AnalysisBudget ManagementPerformance ManagementBusiness Risk AssessmentCustomer Service TrainingSales TrainingISO ComplianceMerchant Network DevelopmentForecasting

Soft Skills

LeadershipCollaborationCoachingDiversity FosteringCommunication

Tools & Technologies

Computer-Based SystemsSales And Distribution Systems

Certifications & Qualifications

MBA / MastersManagement Development CoursesISO Safety/Compliance TrainingBasic HR Training

Industry Keywords

Mobile Financial ServicesAgent AcquisitionCustomer Experience DeliveryMarket Share GrowthCross-Functional Integration

About the role

Key responsibilities & impact

Define and lead Mobile Financial Services Sales strategies to maximize MTN’s growth, profitability and market share
Set, manage and deliver strategic Mobile Financial Services initiatives through agent and customer acquisition and customer service strategies
Lead business development for existing and new sales channels
Design, challenge and implement long-term sales and service strategy for Mobile Financial Services
Provide input into business plans, organizational reviews, long-term forecasts and predictions
Set acquisition, retention and profitability objectives for Mobile Financial Services and drive implementation plans
Ensure execution of initiatives nationally and regionally, with cross-functional integration and customer experience delivery against SLAs
Monitor the marketplace, drive best practices, continuous improvement and innovation
Grow market share through merchant and agent network opportunities, merchant selection, partner negotiations, market analysis and competitor benchmarking
Manage Mobile Money account plans, senior trade-partner relationships, sales and distribution processes, channel conflicts and strategic partnerships
Drive operational excellence, promotional plans, regional roadshows, forecasting, performance optimization, cost management and compliance
Manage customer-related system efficiencies, customer strategies, stakeholder relationships, SLAs and service delivery improvement
Report on area results, activity, budget compliance and stakeholder feedback
Forecast, plan, develop and manage the Sales and Distribution budget and optimize resources and revenue
Define KPAs and KPIs, manage sales targets, recruit and develop staff, evaluate performance, coach subordinates and foster collaboration and diversity

Requirements

What you’ll need

4-year tertiary qualification in Commerce (Marketing / Communication) or related
MBA / Masters advantageous
5 years or more of Sales and Distribution Management experience, with at least 3 years in the relevant sector/industry
Experience working across diverse cultures and geographies advantageous
High-level user of relevant computer-based systems
Business risk assessment training
Products and Services training
Sales and customer service training
Management development courses
ISO and related safety/compliance training
Basic HR training including performance management