MTN Uganda

Manager

• Oversee and direct IN/VAS Operations
• Provide input into the design, planning, and optimization of IN/VAS
• Support and maintain IN and VAS networks
• Develop innovative products and services
• Translate MTNN’s business plan and subscriber growth assumptions into requirements for Intelligent Network, VAS network, service creation, and application development
• Plan, monitor, and deliver OSS, BSS, IN/VAS systems in line with the business plan
• Develop strategies for capacity planning for call attempts and signalling traffic across IN/VAS nodes
• Ensure core, intelligent, and VAS network performance meets defined KPIs and KPAs
• Act as subject matter expert on Intelligent and VAS network design and capacity planning
• Manage trend analysis of faults on VAS and prepaid systems
• Manage performance and availability of VAS and prepaid systems
• Plan and control system installations and commissioning through release management
• Ensure effective vendor management and service-level compliance
• Monitor network-element status and performance
• Monitor international technology trends and business best practices
• Oversee architectural service design and integration of new products and services within MTN
• Oversee development of products and services using existing service-layer features across systems such as CS 5.0, GPRS, and SMS
• Align IN and VAS nodes with planning and design, and continuously analyze performance for effective capacity provisioning
• Create processes and procedures to manage people, systems, and processes
• Participate in technology selection and negotiate/manage supplier contracts
• Monitor operational delivery against OLAs and SLAs
• Develop processes and procedures to manage the environment
• Ensure operational delivery of business requirements

Senior Manager – Charging Payments and Subscriptions, Information Technology

Human Resources

• Develop and execute the Bayobab HR Digitisation Strategy and roadmap
• Enhance Oracle HCM, Sage Payroll, ServiceNow, and related HR technologies
• Evaluate and implement HR platforms and digital solutions
• Standardise HR processes through technology-enabled workflows
• Partner with IT, Digital, and Group HR teams on enterprise HR technology initiatives
• Govern HR systems architecture and integration requirements
• Identify and prioritise HR processes for automation
• Lead HR workflow automation using Power Automate, AI tools, and approved technologies
• Drive adoption of Copilot, HR virtual assistants, and other HR AI solutions
• Establish an HR Automation Centre of Excellence and develop AI governance standards
• Own the HR reporting framework and develop executive dashboards and people analytics solutions
• Produce predictive workforce insights and automate recurring HR reporting
• Establish a single source of truth for HR data and KPIs and ensure data integrity
• Lead workforce analytics covering headcount, attrition, diversity, talent pipelines, workforce planning, productivity, and employee experience metrics
• Design digital employee journeys and improve access to HR services through self-service solutions
• Enhance onboarding, mobility, learning, and employee lifecycle experiences
• Establish HR data governance standards, lead master data quality initiatives, and ensure compliance with Group and local market requirements
• Own HR reporting controls and audit readiness; manage system security, access controls, and segregation of duties
• Build digital and AI capability within HR teams and lead the HR Copilot Community of Practice
• Coach HR teams on automation and data-driven decision-making
• Cascade HR strategy to FibreCo Opcos under CHRO oversight and oversee strategy and roadmap reviews
• Collaborate with Opco HR teams on employee transitions, HR go-live activities, onboarding, policy implementation, and labour-regulation compliance
• Provide guidance to FibreCo Opco HR teams and liaise with Bayobab HR and FibreCo business units

Senior Manager – Digital HR and Analytics

• Assist Sales Teams to drive the global wholesale business and capture incremental revenue from OpCos, Fibrecos and third-party customers
• Ensure fulfilment of orders by bridging the gap between pre-sales and post-sales teams
• Manage customer relationships throughout the sales lifecycle while adhering to wholesale strategic guidelines
• Develop the strategy for optimizing and managing the costing framework for Bayobab capacity across Fibrecos
• Develop and implement costing principles for product prices, charges, price caps, guidelines and controls
• Conduct studies, analyses and cost calculations to minimize international service costs
• Develop relationships with third-party suppliers and partners in Fibreco markets
• Derive pricing principles from market trends and analysis for benchmarking and maintaining relevant price books
• Align with tax and compliance teams on withholding taxes, transfer pricing and group policy
• Analyze global competitive environments to identify submarine connectivity costs and pricing
• Gather OpCo terrestrial connectivity costing inputs for wholesale backhaul and last-mile components
• Support sourcing of third-party connectivity while meeting target price and quality requirements
• Support product management teams on product development and pricing for multi-OpCo and Fibreco infrastructure
• Ensure connectivity sourcing deals optimize price, quality, SLAs and delivery speed
• Develop Bayobab capacity and services operating model frameworks
• Support costing and pricing strategies for wholesale fixed connectivity solutions
• Initiate and support initiatives to improve margins on new and existing services
• Conduct regular market analysis and price benchmarking
• Engage with Tax and Finance to ensure compliance with group policies
• Collaborate with Wholesale Sales, Fibreco, Presales, Product, Planning, Technical, Finance, OpCo and Group Enterprise demand management teams

Manager – Fixed Wholesale Commercial

• Sell international capacity and connectivity to MTN OpCos across submarine connectivity, satellite, and terrestrial backhaul products
• Manage accurate OpCo capacity demand forecasts and share reports with relevant stakeholders
• Coordinate capacity purchasing with sourcing and partner management
• Analyze usage trends and support OpCos in determining international connectivity, reliability, and redundancy needs
• Manage settlements toward OpCos and support Finance with billing
• Coordinate delivery of OpCo international capacity needs and project-manage requests
• Serve as the central contact for OpCo support issues involving submarine cable infrastructure and project-manage fault resolution
• Analyze global competitive environments and OpCo offers to identify submarine connectivity pricing models
• Gather terrestrial connectivity pricing for wholesale backhaul and last-mile components
• Define Bayobab wholesale pricing across subsea and terrestrial segments
• Support internal wholesale pricing, product development, and pricing for multi-OpCo infrastructure
• Maintain knowledge of international connectivity systems and architecture, including subsea systems, IP-MPLS, GSM, GPRS, and radio network elements
• Manage vendor and supplier relationships and monitor market trends
• Ensure solutions comply with SLAs, QoS thresholds, and service metrics such as Jitter and RTT

Manager – Internal Opco Demand

Financial Planning and Analysis

• Assist in and oversee formulation of Technology strategy, budgets, forecasts and long-range plans aligned with Group strategic objectives
• Monitor and report on progress against budgets, forecasts and plans
• Analyse and constructively challenge business plans, assumptions and performance outcomes
• Provide financial insight to Technology leadership on resource allocation, cost optimisation and value creation opportunities
• Establish measurable performance parameters and KPIs across Technology operations
• Support Group Finance processes, methodologies and governance standards
• Evaluate and prioritise Technology, AI, automation, cloud, digital and infrastructure investments
• Provide financial challenge and commercial guidance on technology strategies, transformation programmes and major investment decisions
• Develop and review business cases for technology-enabled growth, efficiency and transformation initiatives
• Evaluate Capex and Opex investment proposals using financial and valuation methodologies
• Develop and maintain advanced financial models for strategic decision-making, investment prioritisation and long-term planning
• Conduct scenario analysis and sensitivity modelling for budgets, forecasts and plans
• Build models supporting capital allocation, cost optimisation and portfolio management decisions
• Translate operational, technical and commercial inputs into financial insights and recommendations
• Support valuation and financial assessment of strategic programmes, initiatives and partnerships
• Monitor business risks and support mitigation strategies
• Ensure adherence to governance frameworks, approval processes, policies and Delegation of Authority requirements
• Support compliance with financial, regulatory and governance obligations
• Drive adoption of approved Finance technology, automation, analytics and AI solutions across Group Business Finance
• Identify opportunities for automation and process simplification with FP&A, Capital Management and Finance Business Partnering teams
• Champion digital finance capabilities and data-driven decision-making
• Support Finance AI and automation use cases aligned to business priorities and governance requirements
• Contribute to continuous improvement initiatives enhancing Finance productivity, forecasting capability, business partnering effectiveness and insight generation
• Deliver budgets, forecasts, strategic plans, executive financial insights, investment evaluations, business cases, capital allocation recommendations, financial models, scenario analyses, cost optimisation outcomes and transformation-driven productivity improvements

Senior Manager – Charging Payments and Subscriptions, Information Technology

Senior Manager – Digital HR and Analytics

Manager – Fixed Wholesale Commercial

Manager – Internal Opco Demand

Senior Manager – Finance Business Partner, Technology