Customer Care Advisor

Mulberry England

. Deliver professional, seamless, and proactive service to Mulberry clients seeking information or assistance .

Posted 9/23/2026full-timeChilcompton • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage client relationships effectively while maintaining brand integrity. Proficient in multitasking and prioritizing tasks in a fast-paced luxury retail environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Written And Verbal Communication SkillsStrong Understanding Of Social Media PlatformsOrganisational And Prioritisation SkillsAbility To Work Cooperatively In A Team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer LiteracyMS Office ProficiencyMultitaskingAdministrative Duties

Soft Skills

ResilienceFlexibilityInterpersonal EffectivenessAdaptabilityQuick Thinking

Industry Keywords

Luxury Retail SalesFashion Industry TrendsClient Needs IdentificationProactive ServiceBrand Integrity

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Deliver professional, seamless, and proactive service to Mulberry clients seeking information or assistance
Resolve client issues to the satisfaction of all parties while reflecting Mulberry values and brand integrity
Create a welcoming experience for all clients
Own and manage client contacts, ensuring swift responses and resolutions
Respond to correspondence through email, telephone, live chat, and social media channels
Recognise workload priorities and contribute proactively within the team
Undertake ad hoc administrative duties
Complete tasks within given timescales and adhere to deadlines
Keep up to date with Mulberry media and press activity
Monitor current fashion industry trends and movements
Collaborate with key stakeholders and participate in team meetings
Act as a positive ambassador for Mulberry

Requirements

What you’ll need

Excellent organisational and prioritisation skills
Resilience and flexibility to remain calm and work under pressure
Excellent written and verbal communication skills
Computer literacy and excellent knowledge of MS Office
Strong understanding of social media platforms
Ability to work cooperatively and effectively in a team
Reliable, punctual, adaptable, and quick thinking
Ability to multitask
Strong interpersonal effectiveness
Ability to identify and understand individual client needs, wants, and expectations
Customer services experience is essential
Ability to support innovation and propose creative solutions
Experience in a luxury retail sales environment is advantageous

Benefits

Comp & perks

Permanent full-time employment
Inclusive culture supporting diversity, equity, empathy, and respect
Opportunities to contribute to environmentally and socially responsible practices through the Made to Last strategy
B Corp-certified employer
Application and interview adjustments available for candidates who need them