Mulberry England

Manager

• Oversee end-to-end development of seasonal materials and components, including leather, fabrics, hardware, and animations
• Lead seasonal development launches, supplier communication, and task delegation
• Manage critical paths and dependent tasks to ensure timely delivery of leather goods and accessories
• Collaborate with design on colour palettes, material names, and material codes
• Source materials and provide research to the design team
• Manage material development, approvals, and production sign-off
• Lead raw-material and pre-production meetings
• Manage seasonal raw-material budgets, monitor expenses, and identify cost savings
• Track seasonal leather development, system inputs, supplier technical sheets, archives, and references
• Coordinate leather production sign-off with sourcing and quality teams and manage sample distribution
• Ensure sourced products align with sustainability goals and communicate with suppliers
• Collaborate with quality, sampling, and product-development teams to resolve concerns and ensure timely ordering
• Hire, train, and manage two direct reports
• Oversee daily administrative tasks and streamline workflows
• Promote Mulberry’s values, inclusive culture, sustainability strategy, and brand reputation

Raw Materials Development Manager

Procurement

• Generate and issue purchase orders for UK production raw materials
• Expedite orders and communicate delays to the UK production and sourcing team
• Keep weekly changing dates up to date in the system
• Reconcile goods received with GRNs and support invoice queries
• Work with production planning to manage and limit material delays
• Ensure UK BOMs are up to date and accurate with the costing team
• Support reporting requirements
• Review production consumables stock weekly and ensure factory forward requirements are covered according to supplier lead times
• Assist with raw material stock takes twice yearly
• Demonstrate Mulberry values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible
• Support an inclusive culture and environmentally responsible practices aligned with the B Corp Five C’s strategy

Purchasing Assistant

Project Manager

• Lead end-to-end delivery of technology and business change projects from initiation through operational handover
• Manage multiple concurrent projects across digital commerce, retail technology, business systems and operational change
• Deliver projects to agreed scope, budget, timelines and business outcomes
• Apply Agile, Waterfall and Hybrid delivery approaches
• Drive accountability across cross-functional teams, suppliers and implementation partners
• Establish governance, reporting and decision-making structures
• Define project scope, objectives, plans, budgets and resource requirements
• Maintain delivery plans, RAID logs, project reporting and governance documentation
• Monitor progress, manage dependencies and resolve risks and issues
• Manage change requests and control scope, schedule and costs
• Provide status reporting to stakeholders and senior leadership
• Coordinate QA, SIT, UAT, OAT, regression and end-to-end testing
• Ensure defect management, entry and exit criteria, and go-live readiness
• Support business readiness, operational handover and post-implementation stabilisation
• Build relationships across business and technology functions
• Coordinate stakeholders, project teams and suppliers
• Manage third-party vendors and implementation partners
• Capture lessons learned and improve delivery practices and project governance
• Contribute to Mulberry's project management and delivery capability
• Promote Mulberry's values, inclusive culture, brand ambassadorship and sustainability practices

Customer Support

• Deliver professional, seamless, and proactive service to Mulberry clients seeking information or assistance
• Resolve client issues to the satisfaction of all parties while reflecting Mulberry values and brand integrity
• Create a welcoming experience for all clients
• Own and manage client contacts, ensuring swift responses and resolutions
• Respond to correspondence through email, telephone, live chat, and social media channels
• Recognise workload priorities and contribute proactively within the team
• Undertake ad hoc administrative duties
• Complete tasks within given timescales and adhere to deadlines
• Keep up to date with Mulberry media and press activity
• Monitor current fashion industry trends and movements
• Collaborate with key stakeholders and participate in team meetings
• Act as a positive ambassador for Mulberry

Customer Care Advisor

Digital Marketing

• Support the Head of Digital Marketing in developing, managing, and executing Mulberry’s digital marketing strategy across key regions
• Forecast channel traffic, demand, and efficiency
• Manage external agencies and ensure delivery of channel strategy and performance
• Deliver revenue targets across CRM and email, with other channels as required
• Plan, set up, and execute weekly email campaigns based on the promotional calendar, launches, and key focuses
• Manage and optimise email campaigns and customer-retention flows, including welcome series and reactivations
• Develop and implement CRM strategies to enhance customer retention and engagement
• Develop strategies to convert non-loyalty customers and drive engagement, lifetime value, and retention
• Manage daily, weekly, and monthly reporting to deliver growth across marketing channels
• Analyse campaign data and optimise KPIs including open rate, click-through rate, engagement time, conversion rate, revenue per email, and average order value
• Identify growth opportunities and optimise performance across marketing channels
• Monitor and maintain campaign tracking, attribution, and performance accuracy across all markets
• Collaborate with creative and content teams to test and refine ad messaging, creative formats, and landing pages
• Demonstrate Mulberry’s values and act as a positive brand ambassador
• Support an inclusive culture and incorporate environmentally and socially responsible practices into the role

Raw Materials Development Manager

Purchasing Assistant

Project Manager

Customer Care Advisor

Digital Marketing Manager