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Property and Maintenance Administrator
Mulberry England. Manage the maintenance ticketing system and shared mailbox, reviewing, prioritising and progressing requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and attention to detail in managing maintenance requests, coordinating with suppliers and contractors, and maintaining accurate records. Proficient in financial processes including raising purchase orders and processing invoices while supporting health and safety initiatives.
Highest-signal resume keywords
Maintenance ManagementPurchase Order ProcessingMicrosoft Office ProficiencyOrganizational SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Maintenance Ticketing SystemFinancial Record MaintenanceDocument ManagementCompliance InspectionsStore InspectionsQuotation ManagementExpenditure TrackingSupplier OnboardingProperty DocumentationLogistics Support
Soft Skills
Attention to DetailProactive ApproachCommunity-Oriented SpiritOpen-MindednessRespectfulness
Tools & Technologies
Microsoft OutlookMicrosoft ExcelMicrosoft TeamsFacilities Management SystemsHelpdesk Systems
Industry Keywords
Property ManagementFacilities ManagementRetail OperationsHealth & SafetySustainability Initiatives
About the role
Key responsibilities & impact- Manage the maintenance ticketing system and shared mailbox, reviewing, prioritising and progressing requests
- Coordinate maintenance and repair works with stores, suppliers and contractors
- Arrange access and schedule maintenance works
- Obtain quotations and support maintenance expenditure review and approval
- Track maintenance requests through completion and ensure documentation and reporting are received
- Carry out store inspections, document findings and monitor follow-up actions
- Coordinate planned preventative maintenance, servicing and compliance inspections
- Maintain records for equipment, warranties, service contracts, compliance certificates and inspection reports
- Support Health & Safety activities across the property portfolio
- Raise purchase orders, process invoices and maintain expenditure records and trackers
- Support supplier onboarding and maintain contractor records
- Produce reports on maintenance activity, expenditure, open requests and overdue actions
- Support store openings, refurbishments and property improvement projects
- Assist with lease administration and property documentation
- Provide administrative support for warehouse and logistics activities when required
- Build relationships with store teams, Area Managers, suppliers and internal stakeholders
- Act as an ambassador for Mulberry and support its sustainability and inclusion initiatives
Requirements
What you’ll need- Previous experience in an administration role, preferably within property, facilities, maintenance or retail operations
- Strong organisational skills and the ability to manage multiple priorities
- Excellent attention to detail and a high degree of accuracy
- Strong written and verbal communication skills
- Experience raising purchase orders, processing invoices and maintaining financial records
- Confidence using Microsoft Office applications, particularly Outlook, Excel and Teams
- Experience using maintenance management, facilities management or helpdesk systems would be advantageous
- A proactive and solution-focused approach with the ability to work independently and use initiative
- Ability to maintain accurate records and handle confidential information appropriately
- Embrace and demonstrate honesty, dynamism, and a community-oriented spirit
- Open-minded and respectful approach toward colleagues and others
- Support for inclusive, environmentally and socially responsible practices
Benefits
Comp & perks- Competitive salary
- Hybrid working (3 days per week in our High Street Kensington office and 2 days working remotely)
- Generous staff discount and access to staff sales
- Birthday day off
- Pension contributions and life assurance
- Learning and development opportunities
- Two paid volunteering days per year
- Access to Help@Hand wellbeing support, including remote GP appointments, mental health support, physiotherapy, personal training and retail discounts