Business Development, Customer Success Specialist

MultiplyMii

. Conduct outbound prospecting to retail and fashion companies across the US market.

Posted 10/27/2026full-timeRemote • PhilippinesJuniorMid-Level💰 ₱70,000 - ₱90,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in outbound sales and customer service within the logistics sector, with a strong focus on communication, organization, and attention to detail. Proficient in managing client inquiries and maintaining accurate records while executing structured outreach processes.

Highest-signal resume keywords

Outbound Sales ExperienceCustomer Service SkillsLogistics ExperienceAdvanced Excel ProficiencyCRM Tool Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound SalesLead GenerationProspect ResearchData TrackingCustomer Relationship ManagementSales Engagement ToolsAdministrative AbilitiesAttention to DetailCost ComparisonMeeting Scheduling

Soft Skills

Strong Communication SkillsEmpathyOrganizationProblem-SolvingClient Satisfaction Focus

Tools & Technologies

SlackMicrosoft ExcelGoogle SheetsSales ToolsCRM Software

Industry Keywords

LogisticsRetailFashionE-CommerceCustomer Success

About the role

Key responsibilities & impact

Conduct outbound prospecting to retail and fashion companies across the US market.
Reach out to prospective companies per day using a structured outreach process.
Execute multi-touch outreach campaigns through email and phone calls.
Schedule qualified sales meetings for senior leadership.
Maintain accurate records of outreach activities and meeting outcomes.
Follow established outreach sequences and sales processes.
Build prospect lists using company-provided sales tools after the initial onboarding period.
Manage US customer service emails.
Respond to client inquiries about shipment status, delays, or customs issues.
Liaise with DHL, UPS, FedEx, and customers to provide timely updates or requested information.
Maintain a 30-minute SLA for customer request turnaround, excluding premium clients.
Communicate clearly and empathetically while resolving issues and maintaining client satisfaction.

Requirements

What you’ll need

Minimum 2–3 years in logistics, with experience at DHL, UPS, or FedEx.
Previous experience in outbound sales, business development, account management, or customer success.
Demonstrated customer service and administrative abilities.
Strong written and verbal communication skills.
Advanced proficiency in Excel; highly organized with proven attention to detail.
Experience using Slack for internal communication.
Experience with CRM or sales engagement tools.
Knowledge of lead generation and prospect research.
Proficient with Microsoft Excel or Google Sheets for cost comparison and data tracking.
Experience supporting retail, fashion, or e-commerce customers is a plus.
Must be currently residing in the Philippines and legally authorized to work there.
Reliable computer, high-speed internet, and a quiet, dedicated workspace ready for remote work.

Benefits

Comp & perks

100% Remote Work
13th Month Pay
Healthcare (HMO)
Comprehensive Fringe Benefits package
Paid Service Incentive Lead (SIL)
Paid Philippines Holidays
Free Learning and Development Programs