MultiplyMii

Social Media Manager

• Manage the day-to-day social media presence of two established tabletop gaming brands
• Organize, schedule, and publish approved content across TikTok, Facebook, Instagram, YouTube, and other relevant platforms
• Monitor and respond to comments, direct messages, mentions, and community discussions
• Build positive relationships with followers and encourage meaningful conversations
• Ensure captions, responses, and communications remain consistent with each brand’s voice, tone, and identity
• Collaborate with the internal team to gather content, product information, campaign materials, and publishing assets
• Track audience feedback, recurring questions, relevant conversations, and emerging tabletop gaming trends
• Monitor key social media and engagement metrics and share regular performance updates
• Attend a weekly meeting to discuss priorities, upcoming content, community feedback, and brand updates

Designer

• Create parts, assemblies, and drawings using SolidWorks
• Modify .dxf and .dwg files using DraftSight
• Prepare fabrication packages using Adobe and Excel
• Contribute innovative solutions to complex mechanical and structural design challenges
• Conduct system design and analysis to ensure functionality and performance meet project requirements
• Collaborate with drafting, engineering, and project management teams
• Ensure on-time delivery of all projects
• Design and draft process gas equipment including dampers, expansion joints, ductwork, silencers, stacks, and support towers

Mechanical Designer, Solidworks

Solutions Engineer

• Own end-to-end deployment projects from pre-installation planning through final go-live
• Review building plans, floor plans, and construction drawings to determine device and gateway placement
• Coordinate third-party installers, contractors, client IT teams, facilities teams, and other stakeholders
• Confirm site prerequisites before installation begins
• Track device quantities, installation progress, logistics, dependencies, risks, and project milestones
• Identify deployment risks and proactively develop solutions
• Provide technical direction to contractors and resolve deployment blockers
• Maintain project documentation, status updates, deployment records, and stakeholder communications
• Verify device installation, connectivity, configuration, and data reporting
• Troubleshoot IP addressing, DHCP/DNS, VLANs, firewall rules, ports, proxies, connectivity, connected devices, gateways, sensors, cloud connectivity, and BMS integrations
• Coordinate with customer network administrators to resolve network admission and access requirements
• Determine whether issues originate from the device, network, BMS, installation, or integration layer
• Remotely troubleshoot field issues and guide contractors or customer teams through on-site resolution
• Support technically complex customer issues and tickets, approximately 20% of the role
• Diagnose BACnet communication, point discovery, mapping, and data-quality issues when applicable
• Work across customer support, deployment, engineering, sales, and customer success teams
• Escalate issues to engineering only when product-level intervention is required
• Document troubleshooting processes, solutions, and recurring technical issues
• Act as a key technical and project-facing contact for enterprise customers and stakeholders
• Communicate timelines, dependencies, risks, resolutions, and business impacts
• Ensure deployments are planned properly, executed on time, technically sound, and transitioned into production

Field Deployment Manager – Technical Solutions

Customer Support

• Correspond with customers by telephone and email to provide information and solutions about products and services
• Handle customer questions, concerns, and complaints professionally and courteously
• Accurately record customer interactions, inquiries, complaints, comments, and actions taken
• Perform data entry and maintain accurate, up-to-date customer records
• Collaborate with other departments to investigate and resolve customer issues
• Perform administrative duties involving internal systems
• Discuss products and services with interested customers
• Follow up on customer concerns and requests as needed
• Support and exemplify the client’s mission and vision through innovation, customer-centered service, collaboration, and accountability
• Complete other tasks as assigned by management

Customer Support Specialist

• Identify, vet, and contact UK-based influencers aligned with the brand’s target audience
• Build and manage influencer relationships, negotiate partnerships, and coordinate campaigns
• Track influencer performance and optimise partnerships based on engagement and ROI
• Develop gifting, affiliate, and partnership initiatives to increase brand visibility and sales
• Manage and grow GoGlean’s presence across Instagram, TikTok, and Facebook
• Plan and schedule content for product launches, promotions, and seasonal campaigns
• Monitor trends and adapt content strategies
• Edit and repurpose influencer-generated and in-house content into short-form videos, reels, ads, and promotional creatives
• Create platform-optimised assets from existing product videos and imagery
• Maintain consistent brand tone, visual identity, and messaging
• Support setup, testing, and optimisation of paid social campaigns, primarily on Meta
• Collaborate with the marketing team on ad creatives and variations
• Monitor ad performance metrics and contribute to data-driven improvements
• Track engagement, reach, conversions, and ROI KPIs
• Provide regular reports and insights to improve strategy and campaign performance
• Stay current with platform algorithms and industry best practices
• Work Monday–Friday, 9AM–5PM BST, 40 hours per week, with four hours overlapping during onboarding
• Work for a UK-based manufacturer of premium hard-surface cleaning and treatment solutions for home and garden

Growth Social Media Manager – TikTok, Meta, Instagram

• Own packaging projects from brief to production-ready files across Retail, Amazon, eCommerce, and Professional channels
• Create and adapt dielines, ensuring accurate structure, bleed, fold tolerances, CMYK/Pantone profiles, material specs, and vendor-ready handoff
• Update and maintain packaging guidelines across brands, including typography, layout rules, color profiles, materials, and structural specifications
• Review digital and physical proofs, catching errors in copy, colors, legal text, label claims, regulatory markings, and structural specs before print approval
• Manage packaging requests, coordinate with Purchasing, Imports, and New Product Development teams, and maintain organized final assets in Bynder
• Design instruction manuals, parent guides, product illustrations, activity sheets, printed cards, and other supplementary product materials
• Execute approved campaign concepts across social, website, email, digital ads, sell sheets, trade materials, Amazon A+ Content, and PDP image sets
• Create or support product photography, retouching, image comps, and photorealistic 3D renders for mockups, eCommerce listings, and sales materials
• Use AI tools to speed up asset adaptation, background generation, upscaling, image variations, and campaign rollout workflows

Packaging Production Designer

Business Operations

• Build, test, deploy, document and maintain business workflow automations using Make.com, Microsoft Power Automate, n8n, Zapier or comparable platforms
• Translate Chromcraft SOPs and management requirements into automated processes
• Integrate approved AI tools into business workflows
• Build internal AI agents and assistants for repetitive tasks, research, routing, summarization, reporting and internal decision support
• Design workflows with human-approval checkpoints for sensitive actions
• Test for data-quality issues, exceptions, AI hallucinations, failed steps, duplicated actions and operational risks
• Create documentation for every production workflow
• Maintain and improve workflows as business requirements change
• Work with technical specialists when complex ERP/API development is required
• Participate in Zendesk implementation and ongoing administration
• Configure and maintain knowledge-base content, macros, triggers, routing rules, automations, forms and AI-assisted customer-service workflows
• Implement, test and improve Zendesk AI / AI-agent functionality
• Test AI responses for accuracy, escalation logic, warranty/product information, order-related requests and brand tone
• Determine which customer questions require knowledge-base answers, live ERP/Shopify data or human escalation
• Coordinate with Zendesk, NEXT and other external technical resources on API or advanced integration work
• Own ongoing Zendesk workflow maintenance and improvement
• Build AI-assisted workflows across Microsoft 365 for reporting, approvals, notifications, document handling and recurring summaries
• Automate exception alerts, data review, document preparation and repetitive office processes
• Standardize internal workflows and reduce manual work while preserving management visibility and approval
• Coordinate with Amazon/Walmart agencies and marketplace specialists
• Assist with approved Amazon Seller Central and/or Walmart Seller Center listing/content updates, QA, troubleshooting and data preparation
• Verify agency-created marketplace assets and approved content are implemented correctly

AI Workflow Automation, Business Systems Specialist

Video Editor

• Produce high-impact ads, reels, and other video content
• Edit occasional longer-form content, including vlogs and episodic videos
• Select compelling footage and apply strong hooks, pacing, transitions, and sound design
• Incorporate text animations, graphics, and visual effects where needed
• Follow the brand’s visual style and translate creative direction into polished content
• Manage varying output requirements, from multiple short-form pieces to longer weekly edits
• Own the editing process with minimal supervision and proactively manage priorities
• Work with the internal videographer and external agency, incorporating feedback and revisions
• Adapt videos to appropriate formats and specifications for ads and social media
• Stay current with editing trends, particularly in fitness and sports performance content

Sales Operations Manager

• Serve as the primary administrator and subject matter expert for HubSpot
• Maintain CRM data integrity across contact, company, lead, and deal records
• Configure, maintain, and optimize lifecycle stages, lead routing, sales stages, workflows, sequences, and automation
• Create and maintain detailed dashboards, reports, KPIs, and data views supporting sales and marketing decisions
• Partner with marketing, business development, market leadership, and operations teams to improve processes and drive user adoption
• Support lead scoring, segmentation, campaign tracking, pipeline management, and related sales and marketing initiatives
• Train and support users while developing documentation, SOPs, and operating standards
• Troubleshoot platform and reporting issues, test changes, and identify opportunities for continuous improvement
• Assist with sales operations processes and reporting, including lead, deal, pipeline, referral, and win/loss reporting
• Present concrete examples of past work, case studies, or a redacted portfolio during the interview process