Customer Support Specialist

MultiplyMii

. Correspond with customers by telephone and email to provide information and solutions about products and services .

Posted 9/22/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and attention to detail. Proficient in managing customer interactions and maintaining accurate records while collaborating with teams to resolve issues.

Highest-signal resume keywords

Customer Support ExperienceExcellent Verbal And Written Communication SkillsStrong Attention To DetailExperience With Customer Support Ticketing SystemsProficient In Google Drive And Productivity Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCustomer Interaction RecordingAdministrative SupportProblem-SolvingMulti-Priority Management

Soft Skills

Professional Telephone MannerOrganizational SkillsPositive AttitudeTeam CollaborationStrong Work Ethic

Tools & Technologies

ZendeskGoogle DriveProductivity Tools

Industry Keywords

Customer ServiceCustomer SupportRemote WorkPhilippines Residency

About the role

Key responsibilities & impact

Correspond with customers by telephone and email to provide information and solutions about products and services
Handle customer questions, concerns, and complaints professionally and courteously
Accurately record customer interactions, inquiries, complaints, comments, and actions taken
Perform data entry and maintain accurate, up-to-date customer records
Collaborate with other departments to investigate and resolve customer issues
Perform administrative duties involving internal systems
Discuss products and services with interested customers
Follow up on customer concerns and requests as needed
Support and exemplify the client’s mission and vision through innovation, customer-centered service, collaboration, and accountability
Complete other tasks as assigned by management

Requirements

What you’ll need

At least 2 years of equivalent work experience
Professional and courteous telephone manner, with the ability to confidently field customer questions and provide assistance over the phone
Strong attention to detail
Exceptional organizational skills and ability to manage multiple priorities
Excellent computer skills and ability to learn new systems quickly
Excellent verbal and written communication skills
Ability to navigate and perform effectively in a fast-paced work environment
Ability to execute requests in a timely and accurate manner
Professional work ethic and strong sense of accountability
Positive and collaborative team player
Enthusiastic, can-do attitude with a desire to learn and grow
Familiarity with Google Drive and other productivity tools
Previous experience in customer support, customer service, or administrative support
Experience with customer support ticketing systems such as Zendesk or similar platforms
Must be currently residing in the Philippines and legally authorized to work there
Reliable computer, high-speed internet, and a quiet, dedicated workspace ready for remote work

Benefits

Comp & perks

100% Remote Work – Work from anywhere in the Philippines
Career Growth Opportunities – Gain hands-on experience and continuous learning
Collaborative & Innovative Team – Work alongside skilled professionals who value excellence