Customer Value Partner, Strategic Accounts

Multiverse

. Own the end-to-end customer journey for key strategic accounts, from launch through long-term value realisation .

Posted 9/29/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic customer success and account management, with a focus on building relationships, executing success plans, and driving measurable business impact. Proven ability to lead cross-functional teams and communicate effectively with senior stakeholders in complex enterprise environments.

Highest-signal resume keywords

Strategic Customer SuccessExecutive PresenceProgram LeadershipCross-Functional Team LeadershipCommercial Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic Account ManagementSuccess Plan DevelopmentGovernance ExecutionRisk ManagementCustomer Journey Mapping

Soft Skills

Clear CommunicationTrust BuildingAdaptabilityCuriosityDrive

Certifications & Qualifications

Basic DBS CheckEnhanced DBS Check

Industry Keywords

Enterprise CustomersStakeholder EngagementBusiness ImpactCustomer ExperienceOnboarding

About the role

Key responsibilities & impact

Own the end-to-end customer journey for key strategic accounts, from launch through long-term value realisation
Build multi-threaded relationships across HR, executive sponsors, business leaders, department partners, and line managers
Partner with executive sponsors to broaden engagement and translate learning outcomes into measurable business impact
Create and run joint success plans and customer discovery workshops covering outcomes, milestones, governance, and success metrics
Maintain an operating rhythm to drive progress
Lead Executive Business Reviews and Quarterly Business Reviews
Demonstrate value realised, celebrate shared wins, and course-correct where needed
Translate delivery outcomes into proof through learner projects and impact stories
Partner with onboarding and implementation counterparts to ensure smooth launches and strong first 90 days
Maintain strategic oversight as programmes run
Collaborate with Sales and Business Value Consultants to strengthen the value narrative
Act as an internal voice of the customer, aligning Delivery, Product, and Support to remove barriers and improve customer experience
Re-engage the Strategic Account Executive when expansion or renewal opportunities are identified

Requirements

What you’ll need

5–8+ years of experience in strategic customer success, strategic account management, consulting, or professional services working with complex enterprise customers
Executive presence and ability to build trust and influence across senior stakeholder groups in large organisations
Track record of building structured success plans, running executive governance, and tying work to measurable outcomes
Strong program leadership and operational discipline, including execution, risk management, and follow-through
Ability to lead cross-functional teams without formal authority
Commercial awareness and partnership mindset
Ability to identify expansion opportunities and build “ready-to-act” cases while partnering with Sales
Clear written and verbal communication skills
Comfort working with ambiguity, drive, curiosity, and adaptability in a high-paced environment
Ability to work in the Paddington office 3 days per week
Right to work in the UK or ability to obtain appropriate sponsorship
Successful applicants must undertake at least a Basic DBS check; Enhanced DBS and associated checks may be required for regulated activity roles

Benefits

Comp & perks

27 days holiday
1 life event day
2 volunteer days
2 company-wide wellbeing days (M-Powered Weekend)
8 bank holidays per year
Private medical insurance with Bupa
Medical cashback scheme
Life insurance
Gym membership and wellness resources through Wellhub
Access to Spill mental health support
Hybrid work offering
Work-from-anywhere scheme for up to 10 days per year
Weekly catch-ups and seasonal celebrations
Stocked kitchen