Multiverse

Affiliate Manager

• Own the end-to-end customer journey for key strategic accounts, from launch through long-term value realisation
• Build multi-threaded relationships across HR, executive sponsors, business leaders, department partners, and line managers
• Partner with executive sponsors to broaden engagement and translate learning outcomes into measurable business impact
• Create and run joint success plans and customer discovery workshops covering outcomes, milestones, governance, and success metrics
• Maintain an operating rhythm to drive progress
• Lead Executive Business Reviews and Quarterly Business Reviews
• Demonstrate value realised, celebrate shared wins, and course-correct where needed
• Translate delivery outcomes into proof through learner projects and impact stories
• Partner with onboarding and implementation counterparts to ensure smooth launches and strong first 90 days
• Maintain strategic oversight as programmes run
• Collaborate with Sales and Business Value Consultants to strengthen the value narrative
• Act as an internal voice of the customer, aligning Delivery, Product, and Support to remove barriers and improve customer experience
• Re-engage the Strategic Account Executive when expansion or renewal opportunities are identified

Customer Value Partner, Strategic Accounts