Enterprise Customer Value Partner

Multiverse

. Lead the end-to-end customer journey for a portfolio of Enterprise accounts from sales handover through value realization and renewal .

Posted 10/28/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Enterprise customer relationships, leading projects, and translating learning outcomes into business impact. Proficient in data fluency and aligning cross-functional teams to enhance customer experience and drive value realization.

Highest-signal resume keywords

Customer Success ManagementEnterprise B2B Relationship ManagementData FluencySalesforce CRM Data HygieneNet Revenue Retention (NRR)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project LeadershipData InterpretationValue Proof DevelopmentMutual Action PlansKPI Correlation

Soft Skills

Relationship BuildingStakeholder EngagementCommunication

Tools & Technologies

Salesforce

Certifications & Qualifications

Basic Disclosure Barring Service (DBS) Check

Industry Keywords

Enterprise AccountsCustomer JourneyExecutive Business ReviewsGovernanceUpsell Triggers

About the role

Key responsibilities & impact

Lead the end-to-end customer journey for a portfolio of Enterprise accounts from sales handover through value realization and renewal
Build and maintain relationships across HR, executive sponsors, and business leaders
Translate learning outcomes into business impact narratives for senior leadership
Build 12-month Mutual Action Plans and Discovery Workshops
Establish governance, success metrics, and operating rhythms
Oversee launch excellence and the First 90 Days with the Fulfilment team
Lead Executive Business Reviews focused on ROI and strategic outcomes
Correlate learner data with client business KPIs to demonstrate value and support investment
Identify expansion and upsell triggers and develop commercial cases
Improve playbooks and templates and act as an internal voice of the customer
Align Delivery, Product, and Support teams to remove barriers and improve the Enterprise customer experience

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, or Consulting
Proven history of managing and growing high-stakes Enterprise B2B relationships
Ability to lead projects and leverage internal teams such as Fulfilment and Admissions
Data fluency, including interpreting complex datasets and correlating delivery data with client KPIs
Understanding of Net Revenue Retention (NRR)
Ability to build ready-to-close expansion cases backed by value proof and mutual action plans
Ability to engage Director-level stakeholders and lead Executive Business Reviews
Experience or ability to maintain high standards of CRM data hygiene in Salesforce
Ability to work in the Paddington office 3 days per week
Right to work in the UK or ability to obtain UK work sponsorship
Successful applicants must undertake at least a Basic Disclosure Barring Service (DBS) check; Enhanced DBS checks may apply for Regulated Activity roles
Commitment to safeguarding and adherence to company policies

Benefits

Comp & perks

27 days holiday
1 life event day
2 volunteer days
2 company-wide wellbeing days (M-Powered Weekend)
8 bank holidays per year
Private medical insurance with Bupa
Medical cashback scheme
Life insurance
Gym membership and wellness resources through Wellhub
Access to Spill mental health support
Hybrid work offering
Work-from-anywhere scheme: opportunity to work from anywhere, up to 10 days per year
Weekly catch-ups
Seasonal celebrations
Stocked kitchen