Success Coach

Multiverse

. Provide essential support and guidance to apprentices preparing for End Point Assessment (EPA) and resits .

Posted 10/9/2026contractLondon • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coaching and mentoring, with a focus on supporting apprentices through the End Point Assessment process. Committed to continuous professional development and fostering positive stakeholder relationships to enhance learner outcomes.

Highest-signal resume keywords

Coaching Best PracticesStakeholder Relationship ManagementData-Driven ApproachCommunication SkillsContinuous Professional Development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional Written CommunicationVerbal CommunicationPresentation SkillsMotivational SupportAccountability

Certifications & Qualifications

Basic Disclosure Barring Service (DBS) CheckEnhanced DBS Check

Industry Keywords

End Point Assessment (EPA)Learner EngagementApplied LearningSocial MobilitySafeguardingPrevent

About the role

Key responsibilities & impact

Provide essential support and guidance to apprentices preparing for End Point Assessment (EPA) and resits
Support learners transitioning from on-programme learning to successful EPA completion
Ensure learners are prepared, motivated and engaged during the post-gateway phase
Track learner engagement and facilitate EPA preparation
Provide 1:1 support to apprentices
Facilitate resubmissions when needed
Manage learner escalations and escalate when necessary
Develop and oversee post-gateway communications, experiences and learner escalations
Monitor assigned apprentice caseloads and develop scalable intervention strategies
Simplify administrative processes to maximize time spent with apprentices and drive customer value
Collaborate with Certification Operations on special considerations and required documentation
Act as first point of contact for inbound apprentice queries
Turn recurring EPA-related questions into resources for all apprentices
Share EPA trends and improvement opportunities with the wider Multiverse Delivery team
Help improve timely, first-time EPA pass rates and reduce technical fails

Requirements

What you’ll need

2+ years of professional experience in coaching
Exceptional written, verbal and on-camera communication and presentation skills
Practical experience teaching, mentoring or coaching professionals in an academic or commercial environment
Demonstrated mastery of coaching best practices and/or openness to develop in this area
Passion for delivering learning opportunities and supporting others’ development
Passion for social mobility and equity
Continual curiosity in AI and proactive engagement in upskilling
Experience managing and developing positive stakeholder relationships
Belief in the principles of applied learning
Commitment to continuous professional development and staying current with industry trends
Results-oriented, data-driven approach focused on customer outcomes
Accountability for outcomes and willingness to own difficult conversations
Successful applicants required to undertake at least a Basic Disclosure Barring Service (DBS) check
Roles involving Regulated Activity require an Enhanced DBS check, including Children’s Barred List and Prohibition Order checks
Must adhere to safeguarding, Prevent and other company policies

Benefits

Comp & perks

27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Private medical insurance with Bupa
Medical cashback scheme
Life insurance
Gym membership and wellness resources through Wellhub
Access to Spill mental health support
Hybrid work offering: office collaboration once a month for Coaches and Instructors
Work-from-anywhere scheme: work from anywhere up to 10 days per year
Weekly socials
Company-wide events
Office snacks / stocked kitchen