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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in HVAC systems, particularly in data center environments, with a strong focus on leadership, compliance, and customer service. Capable of developing service protocols, optimizing operations, and collaborating effectively with cross-functional teams.
Highest-signal resume keywords
HVAC Systems ExpertiseLeadership in Technical TeamsData Center Infrastructure KnowledgeEPA CertificationProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HVAC System InstallationPreventive MaintenanceService Protocol DevelopmentRefrigeration and ControlsData Center OperationsInventory ManagementField Quality AssuranceTechnical Support FeedbackService Report CreationTimesheet Administration
Soft Skills
Excellent CommunicationCustomer Service SkillsAttention to DetailTeam CollaborationMentoring and Training
Tools & Technologies
Microsoft Office SuiteC2 Customer Complaint SystemState-of-the-Art Monitoring Systems
Certifications & Qualifications
EPA CertificationCDCMP CertificationCDCP Certification
Industry Keywords
Data Center HVACCompliance StandardsSafety GuidelinesService Sales StrategiesField Service Management
About the role
Key responsibilities & impact- Lead and mentor HVAC field service technicians installing, servicing, and maintaining HVAC systems serving data centers
- Develop and implement service protocols and best practices for data center HVAC operations
- Ensure compliance with industry standards, governmental regulations, and safety guidelines
- Collaborate with data center project managers and stakeholders on preventive maintenance, system failures, and customized solutions
- Monitor and optimize inventory so service vehicles have required parts and equipment
- Liaise with sales and marketing to develop data center HVAC service strategies
- Convey customer experience through the C2 customer complaint system
- Support Services sales promotions, tools, and goals
- Provide Service Sales feedback on scope definition and cost to perform, and share leads
- Provide Service Engineering feedback on technical support quality and availability
- Share leads with Sales PM and Service Sales teams
- Participate in recruiting activities
- Advise supervisors on schedule conflicts, service issues, equipment problems, employee issues, and other job-related issues
- Conduct new-hire orientation, field training, and ongoing education
- Perform field quality assurance checks
- Provide back-office service administration, including timesheet entry, expense report review and approval, and service report creation and review
Requirements
What you’ll need- 5-7 years of substantial experience in the HVAC industry, with a significant focus on data center environments
- Minimum of 3 years in a leadership role overseeing a team of technicians
- Deep knowledge of the specific demands and challenges associated with data center HVAC systems
- Solid understanding of data center infrastructure and operational protocols
- Experience with state-of-the-art monitoring and management systems used in data centers
- Excellent problem-solving abilities paired with meticulous attention to detail
- Ability to travel at short notice to multiple site locations as necessary
- Bachelor's degree in Mechanical Engineering, a related field or equivalent combination of education and work experience is preferred
- Familiarity with data center certifications such as CDCMP, CDCP, or equivalent is a plus
- Relevant HVAC certifications; EPA Certification strongly preferred
- Experience with refrigeration and controls strongly preferred
- Strong computer skills including proficiency in Microsoft Office Suite
- Excellent communication and customer service skills
- Ability to effectively partner with cross-functional teams
- Clean driving record and willingness to travel frequently to various job sites
- Ability to perform medium work, including exerting up to 50 pounds occasionally and/or up to 20 pounds frequently or constantly
- Ability to climb, stoop, kneel, crouch, reach, stand, walk, push, pull, and lift
- Close visual acuity for data preparation, computer terminal viewing, and expansive reading
- Successful completion of a pre-employment drug test and background check, as applicable
Benefits
Comp & perks- Medical, dental and vision
- 401K
- PTO
- Referral bonuses