Service Operations Manager

Munters

. Lead, coach, and develop HVAC field service technicians, dispatchers, and support staff .

Posted 10/13/2026full-timeRemote • Texas • United StatesSeniorLead💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in HVAC service management, including team leadership, customer relationship management, and operational efficiency. Proficient in budgeting, financial reporting, and ensuring compliance with industry standards while promoting a strong safety culture.

Highest-signal resume keywords

HVAC Systems KnowledgeTeam LeadershipBudget ManagementCustomer Relationship ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC Service OperationsMaintenance PracticesFinancial ReportingOperational MetricsResource Planning

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving Skills

Certifications & Qualifications

HVAC CertificationsHVAC Licensures

Industry Keywords

Service PerformanceCustomer SatisfactionResponse TimesEquipment UptimeSafety Culture

About the role

Key responsibilities & impact

Lead, coach, and develop HVAC field service technicians, dispatchers, and support staff
Oversee daily service operations, including scheduling, dispatching, work orders, and resource planning
Build customer relationships and resolve escalated service issues
Monitor service performance, customer satisfaction, response times, equipment uptime, and profitability
Manage budgets, labor costs, service inventory, and operational reporting
Partner with third-party contractors and vendors to deliver high-quality service
Improve processes to increase efficiency, reduce response times, and enhance customer experience
Promote a strong safety culture and ensure compliance with company policies, customer requirements, and industry standards
Travel up to 75% to support field teams, visit customers, and oversee service operations

Requirements

What you’ll need

10+ years of experience in HVAC service or a related field
At least 5 years of supervisory or management experience
Strong knowledge of HVAC systems, service operations, and maintenance practices
Proven ability to lead teams, manage customer relationships, and resolve complex service issues
Experience with budgeting, financial reporting, operational metrics, and process improvement
Strong organizational, communication, and problem-solving skills
High school diploma or equivalent required
Ability to travel up to 75% and support emergency service escalations as needed
HVAC certifications or licensures are highly desirable

Benefits

Comp & perks

Performance-based commission
Medical, dental, and vision insurance
401(k)
Paid time off (PTO)
Employee referral bonuses
Opportunity to lead a team supporting the rapidly growing data center industry