Service Experience Coordinator

Murgado Automotive Group

. Serve as the primary owner and point of contact for all remote and mobile services provided by Ocean Cadillac .

Posted 10/5/2026full-timeMiami • Florida • United StatesMid-LevelSenior💰 $40,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing remote and mobile service operations, ensuring client satisfaction through effective communication and coordination. Proficient in scheduling, dispatching, and maintaining accurate records within a DMS/CRM system.

Highest-signal resume keywords

Client CommunicationMobile Service CoordinationRepair Order ManagementAppointment SchedulingDMS/CRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Repair Order WritingService EstimationRoadside Assistance CoordinationLoaner Fleet ManagementAppointment Confirmation

Soft Skills

Problem SolvingClient Satisfaction MonitoringEffective Communication

Tools & Technologies

DMSCRM

Industry Keywords

Mobile ServicesRemote InteractionsTowing CoordinationService RemindersClient Records Management

About the role

Key responsibilities & impact

Serve as the primary owner and point of contact for all remote and mobile services provided by Ocean Cadillac
Coordinate the full lifecycle of remote interactions from booking and confirmation through dispatch, service, and follow-up
Communicate status, timing, and next steps through clients’ preferred channels
Monitor satisfaction and resolve client issues quickly
Understand client concerns and write accurate repair orders for mobile service visits
Schedule and route mobile service technicians and confirm vehicle, location, and work scope
Present recommended maintenance and repairs, provide estimates, and secure approvals
Follow up after mobile visits
Field roadside and emergency assistance requests
Coordinate towing, roadside dispatch, and next steps
Direct roadside events into mobile repair, loaner, or in-dealership service paths
Manage loaner fleet availability, assignment, delivery, pickup, and return
Handle loaner agreements, condition documentation, insurance and eligibility verification
Ensure loaner vehicles are clean, fueled or charged, and presented to Cadillac standards
Answer inbound calls and messages and convert them into confirmed appointments
Make outbound contact for service reminders, recalls, declined-service follow-ups, and campaigns
Maintain accurate client and appointment records in the DMS/CRM

Requirements

What you’ll need

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