Murgado Automotive Group

General

• Serve as the primary owner and point of contact for all remote and mobile services provided by Ocean Cadillac
• Coordinate the full lifecycle of remote interactions from booking and confirmation through dispatch, service, and follow-up
• Communicate status, timing, and next steps through clients’ preferred channels
• Monitor satisfaction and resolve client issues quickly
• Understand client concerns and write accurate repair orders for mobile service visits
• Schedule and route mobile service technicians and confirm vehicle, location, and work scope
• Present recommended maintenance and repairs, provide estimates, and secure approvals
• Follow up after mobile visits
• Field roadside and emergency assistance requests
• Coordinate towing, roadside dispatch, and next steps
• Direct roadside events into mobile repair, loaner, or in-dealership service paths
• Manage loaner fleet availability, assignment, delivery, pickup, and return
• Handle loaner agreements, condition documentation, insurance and eligibility verification
• Ensure loaner vehicles are clean, fueled or charged, and presented to Cadillac standards
• Answer inbound calls and messages and convert them into confirmed appointments
• Make outbound contact for service reminders, recalls, declined-service follow-ups, and campaigns
• Maintain accurate client and appointment records in the DMS/CRM

Explore Service Experience Coordinator at Murgado Automotive Group. Review requirements and application details.