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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on troubleshooting and problem-solving. Proficient in Microsoft Excel and Word, with the ability to work independently and provide effective training to customers.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft ExcelMicrosoft WordProblem-Solving SkillsTelephone Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTroubleshootingData EntryMonitoring Control UnitsTraining and Education
Soft Skills
Self-MotivatedDependableDetail OrientedTeam PlayerAnalytical Skills
Tools & Technologies
Control-LinkEmail
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Scoreboard ProductsMusco Products
About the role
Key responsibilities & impact- Provide inbound customer support by phone
- Enter new lighting schedules
- Troubleshoot Control-Link customer problems
- Log inbound calls for reporting and billing purposes
- Provide daytime support to Control-Link staff
- Assist with monitoring and tracking existing control units
- Train and educate new customers in the use of Control-Link
- Provide customer feedback to the internal Control-Link team to assist in developing processes and procedures
Requirements
What you’ll need- At least one year of previous work experience in customer service is preferred
- Computer skills: Microsoft Excel, Microsoft Word, and email experience required
- High school diploma or completed GED
- Strong technical aptitude
- Strong telephone communications skills
- Ability to work alone, independently with little or no supervision
- Analytical and proven problem-solving skills
- Basic knowledge of Scoreboard and Musco products and services is a plus
- Self-motivated, dependable, and detail oriented
- Dedicated to providing excellent customer service
- Good team player
- Availability for the Saturday-Wednesday 4:00pm-12:00am schedule; Thursday and Friday off
- Ability to work 40 hours per week
Benefits
Comp & perks- Varying health insurance plans
- Vision insurance
- Dental insurance
- Paid time off (PTO)
- 401(k)
- Profit sharing
- Continuous learning and professional development
- Flexibility for community involvement, family activities, and personal time
- Meaningful work in a team-first culture
- Opportunities to support recreational organizations and give back