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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on troubleshooting and technical support for Control-Link products. Proficient in Microsoft Excel and Word, with the ability to work independently and provide effective training to customers.
Highest-signal resume keywords
Customer Service ExperienceTechnical AptitudeMicrosoft ExcelMicrosoft WordProblem Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTroubleshootingData EntryCall LoggingTrainingMonitoring Control UnitsAnalytical Skills
Soft Skills
Telephone CommunicationSelf-MotivatedDependableDetail OrientedTeam Player
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Control-LinkScoreboard ProductsMusco Products
About the role
Key responsibilities & impact- Provide inbound customer support by phone
- Enter new lighting schedules
- Troubleshoot Control-Link customer problems
- Log inbound calls for reporting and billing purposes
- Provide daytime support to Control-Link staff
- Assist with monitoring and tracking existing control units
- Train and educate new customers in the use of Control-Link
- Provide customer feedback to the internal Control-Link team to assist in developing processes and procedures
Requirements
What you’ll need- At least one year of previous work experience in customer service is preferred
- Computer skills — Microsoft Excel, Microsoft Word and email experience required
- High school diploma or completed GED
- Strong technical aptitude
- Strong telephone communication skills
- Ability to work alone, independently with little or no supervision
- Analytical — proven problem solving skills
- Basic knowledge of Scoreboard and Musco products and services a plus
- Self-motivated, dependable and detail oriented
- Dedicated to providing excellent customer service
- Good team player
- Must be able to work the specified schedule: Thursday and Friday 4:00pm–10:00pm, Saturday and Sunday 9:00am–5:00pm (28 hours/week)
Benefits
Comp & perks- Meaningful work in a team-first culture
- Continuous learning and professional development
- Work-life balance
- Flexibility for community involvement, family activities, and personal time
- Varying health insurance plans
- Vision and dental insurance
- PTO
- 401k
- Profit sharing
- Partnerships supporting recreational organizations