Senior Human Resources Business Partner

MUSEUM OF ICE CREAM

. Serve as the primary strategic HR partner to Operations leadership .

Posted 9/25/2026full-timeUnited StatesSenior💰 $145,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic HR partnership, employee relations, performance management, and organizational effectiveness, with a strong focus on leveraging data-driven decision-making and AI tools to enhance workforce performance and operational efficiency.

Highest-signal resume keywords

10+ Years HRBP ExperienceEmployee Relations ExpertisePerformance ManagementWorkforce AnalyticsBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Compensation StrategyOrganizational EffectivenessManager CoachingWorkforce PlanningProcess ImprovementData-Driven Decision-MakingAI ToolsHR SystemsPerformance SystemsTalent Development

Soft Skills

High Emotional IntelligenceHighly OrganizedExecution-OrientedCuriousResilient

Tools & Technologies

Automation PlatformsDashboardsHR SystemsWorkflow ToolsAI Workflow Opportunities

Certifications & Qualifications

Bachelor’s DegreeMBA or Advanced Business-Related Degree Preferred

Industry Keywords

HospitalityRetailRestaurantEntertainmentMulti-Unit Operational Environments

About the role

Key responsibilities & impact

Serve as the primary strategic HR partner to Operations leadership
Support organizational effectiveness, talent development, and workforce performance
Implement compensation frameworks, incentive models, performance systems, and leadership development programs
Manage direct reports, provide performance feedback, support development, and coach and mentor department personnel
Partner with Operations leaders to identify people risks, talent gaps, staffing needs, manager capability issues, and organizational opportunities
Translate business goals into people plans supporting retention, engagement, performance, labor, guest experience, and growth
Advise site leaders during complexity, urgency, or organizational change
Support workforce planning across sites, including role mix, staffing models, labor needs, leadership coverage, and opening readiness
Improve site-level structure, manager capability, and scalable operating practices
Provide oversight and guidance on employee relations matters, investigations, corrective action, performance concerns, terminations, and manager coaching
Partner with HR Operations and legal on escalated matters
Support compensation work, market-based pay structures, job leveling, bonus frameworks, role clarity, and job architecture
Partner on performance review strategy, calibration, manager education, and follow-through
Use people data, business context, and operational trends to inform recommendations
Redesign People Team workflows and improve systems, data, and processes
Lead AI workflow opportunities across onboarding, employee relations tracking, performance management, reporting, documentation, and manager enablement
Translate People Team needs into system requirements, dashboards, automation opportunities, and process improvements
Scope integrations, workflow tools, and automation needs with technical resources
Ensure responsible use of AI and automation with review, privacy, compliance, and human oversight
Lead cross-functional People projects from planning through execution
Create project plans, timelines, owners, deliverables, risks, and follow-up structures
Manage, coach, and develop at least one direct report within the People function
Set expectations, priorities, timelines, and success measures while maintaining accountability for quality and outcomes

Requirements

What you’ll need

10+ years of progressive HRBP or People Operations experience, preferably in hospitality, retail, restaurant, entertainment, or multi-unit operational environments
Bachelor’s degree required
MBA or advanced business-related degree preferred
Bilingual English/Spanish strongly preferred
Proven experience in employee relations, manager coaching, performance management, and organizational effectiveness
Strong operational and business acumen with exposure to labor planning, compensation strategy, workforce analytics, and cross-functional partnership
Experience improving workflows, scaling processes, and driving organizational efficiency
Experience with HR systems, dashboards, AI tools, automation platforms, and data-driven decision-making
High emotional intelligence with the ability to influence both frontline teams and senior leadership
Highly organized, execution-oriented, and capable of managing multiple priorities in fast-paced environments
Curious, grounded, resilient, and willing to challenge assumptions in pursuit of better business and people outcomes
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times
Must be able to access and navigate each department at the organization's facilities
Must be located in Chicago, Las Vegas, or Los Angeles
Hybrid role based in Los Angeles, Chicago, or Las Vegas
Approximately 65% onsite presence at the LA office and MOIC LA site, with up to 35% remote flexibility
Comfortable traveling 25–40% as needed
Flexible working hours across multiple U.S. time zones, including regular support of Central Standard Time business operations

Benefits

Comp & perks

Competitive pay
Annual bonus
Stock options
PTO and sick time
Medical, dental, vision
Classpass
Commuter discounts
Employee assistance program
Unlimited ice cream
Employee development opportunities
16 free museum tickets per year for friends and family, with free entry for self
50% off retail products
Ability to advance within the organization