MUSEUM OF ICE CREAM

Human Resources

• Serve as the primary strategic HR partner to Operations leadership
• Support organizational effectiveness, talent development, and workforce performance
• Implement compensation frameworks, incentive models, performance systems, and leadership development programs
• Manage direct reports, provide performance feedback, support development, and coach and mentor department personnel
• Partner with Operations leaders to identify people risks, talent gaps, staffing needs, manager capability issues, and organizational opportunities
• Translate business goals into people plans supporting retention, engagement, performance, labor, guest experience, and growth
• Advise site leaders during complexity, urgency, or organizational change
• Support workforce planning across sites, including role mix, staffing models, labor needs, leadership coverage, and opening readiness
• Improve site-level structure, manager capability, and scalable operating practices
• Provide oversight and guidance on employee relations matters, investigations, corrective action, performance concerns, terminations, and manager coaching
• Partner with HR Operations and legal on escalated matters
• Support compensation work, market-based pay structures, job leveling, bonus frameworks, role clarity, and job architecture
• Partner on performance review strategy, calibration, manager education, and follow-through
• Use people data, business context, and operational trends to inform recommendations
• Redesign People Team workflows and improve systems, data, and processes
• Lead AI workflow opportunities across onboarding, employee relations tracking, performance management, reporting, documentation, and manager enablement
• Translate People Team needs into system requirements, dashboards, automation opportunities, and process improvements
• Scope integrations, workflow tools, and automation needs with technical resources
• Ensure responsible use of AI and automation with review, privacy, compliance, and human oversight
• Lead cross-functional People projects from planning through execution
• Create project plans, timelines, owners, deliverables, risks, and follow-up structures
• Manage, coach, and develop at least one direct report within the People function
• Set expectations, priorities, timelines, and success measures while maintaining accountability for quality and outcomes

Senior Human Resources Business Partner

Brand Manager

• Support the Senior Director in managing prospective brand partners from discovery through scoping, feasibility assessment, proposal development and deal handoff
• Own the post-close lifecycle of national brand partnerships through final execution and wrap-up reporting
• Translate signed partnership terms and deliverables into detailed project plans, timelines and cross-functional workstreams
• Manage day-to-day execution, deliverables, deadlines, budgets and dependencies
• Identify and resolve risks, blockers and scope changes
• Coordinate execution across Marketing, Production Design, Operations, Legal and Finance
• Coordinate partnerships spanning multiple Museum of Ice Cream locations
• Align stakeholders on roles, responsibilities and timelines
• Ensure brand, safety, legal and operational standards are met
• Serve as primary day-to-day partner contact after deal close
• Manage partner expectations and provide status updates
• Ensure each MOIC location delivers the agreed partner experience
• Directly manage three Local Activations & Partnerships Managers across Boston, Chicago and New York
• Set goals, prioritize work, coach direct reports, manage performance and support professional development
• Translate national partnership concepts into local playbooks, deliverables, timelines and activation standards
• Guide local teams in sourcing and developing market-level partnership opportunities
• Deploy local execution teams against priority activations
• Partner with General Managers and Operations teams to adapt programs to local audiences and operating realities
• Build post-execution recaps and performance reports
• Track KPIs including revenue, attendance, visibility and guest experience
• Maintain current views of in-flight partnerships, statuses and execution timelines
• Identify opportunities for renewals, repeat partnerships and expansion
• Create intake, evaluation, handoff and execution processes
• Build repeatable partnership playbooks and templates
• Identify recurring execution challenges and solve them systemically

Senior Human Resources Business Partner

Senior Manager, Brand Partnerships