Senior Manager, Group Revenue & Sales Operations

MUSEUM OF ICE CREAM

. Develop and execute the B2B sales strategy across five museums .

Posted 11/11/2026full-timeUnited StatesSenior💰 $140,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in B2B sales strategy development, pipeline management, and CRM optimization, with a strong focus on achieving revenue goals and enhancing sales processes. Proven ability to build relationships with corporate buyers and improve sales operations through strategic planning and execution.

Highest-signal resume keywords

B2B Sales Strategy DevelopmentHigh-Value Corporate Event SalesCRM OptimizationPipeline ManagementSales Performance Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales StrategyRevenue ReportingLead ConversionSales AutomationNegotiationSales Operations ImprovementForecastingEvent SalesCustomer SegmentationPerformance Metrics

Soft Skills

Analytical SkillsCommunication SkillsCross-Functional LeadershipNegotiation SkillsStrategic Planning

Tools & Technologies

TripleseatTicketureCRM PlatformsSales Automation ToolsAI-Enabled Tools

Industry Keywords

B2B SalesCorporate AccountsEvent SalesConvention SalesRevenue Growth

About the role

Key responsibilities & impact

Develop and execute the B2B sales strategy across five museums
Own booked-revenue goals and develop strategic corporate accounts and repeat business
Prospect, negotiate, and close high-value corporate and convention opportunities
Establish customer segments, sales strategies, packages, and pricing recommendations
Evaluate and improve sales processes, technology, lead flow, and team structure
Develop scalable workflows for lead capture, qualification, routing, follow-up, and pipeline management
Improve CRM integration, automation, reporting, and self-service booking capabilities
Optimize sales platforms including Tripleseat, Ticketure, and related CRM tools
Own pipeline management, forecasting, dashboards, and revenue reporting across all locations
Establish performance metrics and monitor conversion, booking value, sales velocity, and revenue performance
Build outbound sales strategies and relationships with corporate buyers, event agencies, meeting planners, hotels, and destination partners
Establish a convention and meetings sales strategy beginning in Las Vegas
Manage contracted sales support and establish team expectations, goals, training, and workflows
Partner with Marketing, Brand Partnerships, Operations, Finance, and General Managers on revenue growth and execution
Share sales insights to inform marketing investment, product development, pricing, and future revenue opportunities

Requirements

What you’ll need

8+ years of experience in group and event sales, business development, or commercial leadership
Proven track record personally prospecting, negotiating, and closing high-value corporate events, private buyouts, and complex venue sales
Experience developing B2B sales strategies, strategic accounts, and repeat business
Demonstrated success building or improving sales operations, processes, workflows, and technology
Strong understanding of CRM platforms, sales automation, AI-enabled tools, and revenue reporting
Experience managing pipelines, forecasting, lead conversion, and sales performance
Strong analytical, negotiation, communication, and cross-functional leadership skills
Ability to balance strategic planning with hands-on execution
Occasional on-site meetings and travel expected 25–35%
Candidates must be located in Los Angeles, Las Vegas, or Orlando

Benefits

Comp & perks

Competitive pay
Annual bonus
Stock options
401k, with match
PTO and sick time
Medical, dental, vision
Perks including Classpass, commuter discounts, employee assistance program, and, of course, unlimited ice cream
Employee development opportunities
16 free museum tickets per year for friends and family, with free entry for self
50% off retail products
Ability to advance within the organization