Customer Service Representative – Aftermarket Auto Parts

Mustang Parts

. Support customers after purchase under the direction of the Customer Service Management team .

Posted 10/23/2026full-timeRemote • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle inquiries and resolve issues efficiently. Proficient in communication, organization, and multitasking while maintaining professionalism in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceAutomotive KnowledgeMicrosoft Word ProficiencyMicrosoft Excel ProficiencyBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResolutionOrder TrackingReturns ProcessingKeyboarding SkillsOffice Equipment Operation

Soft Skills

ProfessionalismInterpersonal SkillsOrganizational SkillsAbility to Work Under PressureTact in Customer Interactions

Certifications & Qualifications

Turn5 Customer Service New Hire Training

Industry Keywords

Customer Service ManagementFirst Touch ResolutionPost-Purchase SupportCustomer Service Quality StandardsAlternative Work Schedules

About the role

Key responsibilities & impact

Support customers after purchase under the direction of the Customer Service Management team
Take incoming calls about returns, order tracking, cancellations, and other post-purchase issues
Provide prompt, efficient, professional, and courteous service for customer inquiries
Enter and process customer requests
Answer questions and educate customers about policies and procedures
Continue education and improve knowledge through company-sponsored programs and training
Notify Customer Service Leadership of customer service trends or problems
Meet customer service quality, productivity, availability, and performance expectations
Uphold first touch resolution standards
Participate in special projects and perform other duties assigned by management
Complete inbound and outbound calls, texts, chats, and emails with customers, vendors, and others

Requirements

What you’ll need

High school diploma or an equivalent combination of education and experience
Minimum of 1 year of previous Customer Service experience
Must have or have the ability to acquire automotive knowledge in all supported vehicles
Ability to maintain professionalism and use tact when dealing with difficult customers
Proficiency in computer keyboarding and internet skills, including Microsoft Word and Excel
Excellent organizational skills with the ability to handle multiple tasks simultaneously
Oral and written communication and interpersonal skills
Ability to prioritize workload and meet deadlines
Successful completion of the Turn5 customer service new hire training program upon hire
Bilingual skills are a plus
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Visual and hearing capability
Ability to sit for long periods of time
Ability to maintain attendance as defined by company policy
Ability to work under pressure to meet strict deadlines
Ability to operate general office equipment, including fax machine, photocopier, and computer printer
Ability to complete inbound and outbound calls, texts, chats, and emails with customers, vendors, and others
May be subject to alternative work schedules during unforeseen circumstances due to the Customer Critical Role designation

Benefits

Comp & perks

Starting pay of $15/hour plus hourly shift differential opportunities
Weekend shift pay: additional $5/hour on each weekend day worked
Performance bonus of up to an additional $2.50/hour each week
Perfect attendance bonus of up to an additional $2.50/hour each week through 7/4/2026
Tenure-based pay increases of $0.50/hour after 6-, 12-, 18-, and 24-month anniversaries
Medical, dental, and vision coverage
401(k)/Roth plans with generous company match
Remote work
Paid Time Off (PTO)
Paid holidays
Paid Parental Leave
Travel assistance
Confidential life services, including counseling, consultation, and wellness services
YMCA membership reimbursement
Employee discounts of up to 50% on products from AmericanMuscle, AmericanTrucks, and ExtremeTerrain
Up to 20% off Special Orders from WheelPros and Turn14
Annual $250 Vehicle Mod Program reimbursement for designated products
Health Flexible Spending Accounts (FSA)
Dependent Care Accounts (DCA)
Short-Term Disability, 100% covered
Voluntary Long-Term Disability
Basic Life/AD&D Insurance, 100% covered up to 1x annual salary
Voluntary Additional Life Insurance
Pet Insurance