Mustang Parts

Customer Support

• Support customers after purchase under the direction of the Customer Service Management team
• Take incoming calls about returns, order tracking, cancellations, and other post-purchase issues
• Provide prompt, efficient, professional, and courteous service for customer inquiries
• Enter and process customer requests
• Answer questions and educate customers about policies and procedures
• Continue education and improve knowledge through company-sponsored programs and training
• Notify Customer Service Leadership of customer service trends or problems
• Meet customer service quality, productivity, availability, and performance expectations
• Uphold first touch resolution standards
• Participate in special projects and perform other duties assigned by management
• Complete inbound and outbound calls, texts, chats, and emails with customers, vendors, and others

Explore Customer Service Representative – Aftermarket Auto Parts at Mustang Parts. Review requirements and application details.

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Customer Service Representative – Aftermarket Auto Parts