Minijob – Customer Support & Success

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. Respond clearly, quickly, and with a solution-oriented approach to users’ emails and inquiries .

Posted 11/4/2026part-timeHamburg • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both German and English, with a focus on providing solution-oriented support. Capable of analyzing user inquiries and patterns to enhance product and service decisions.

Highest-signal resume keywords

Fluent GermanCustomer Support ExperienceSolution-Oriented ApproachData FamiliarityClear Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Courteous CommunicationProblem-SolvingProactive EngagementPattern Recognition

Tools & Technologies

Admin Center

Industry Keywords

Customer SuccessUser InquiriesBookings ManagementSupport InsightsProduct Decisions

About the role

Key responsibilities & impact

Respond clearly, quickly, and with a solution-oriented approach to users’ emails and inquiries
Actively work in the Admin Center
Identify where bookings are getting stuck, where users are dropping off, and when follow-up actions are needed
Proactively contact users with pending inquiries
Understand the reasons behind stalled bookings and help bring them to completion
Identify and document patterns and recurring questions
Share insights with the Product and Marketing teams
Work directly with the founders, Katharina, Massimo, and Emre
Incorporate support insights into product and growth decisions

Requirements

What you’ll need

You are studying a business- or communications-related subject
You have previous experience in Support, Customer Success, or Service—or can explain why you are the right fit for this role
Fluent German, both written and spoken
Solid English skills
You write clearly and courteously
You think in terms of solutions rather than tickets
You are eager to familiarize yourself with data and admin tools
You recognize when an email requires more than a standard response

Benefits

Comp & perks

Fair compensation on a minijob or working-student basis, with clear hourly terms
Flexible working arrangements: work when and where it suits you best
Real responsibility: independently support our users
Work directly with the founders—no HR filter and no layers of hierarchy in between
Learning opportunities: together, you will gain a real understanding of how a startup works, from customer insights to growth mechanics
Team offsites
Free MUVN rides: no usage fees for you
Corporate benefits: discounts at hundreds of online stores