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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in banking operations, compliance with state and federal regulations, and proficiency in processing various banking transactions. Strong analytical skills and effective communication abilities are essential for ensuring client satisfaction and operational efficiency.
Highest-signal resume keywords
Bank OperationsFederal Banking ComplianceCharge Back ProcessingNACHA Rules and RegulationsMS Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Wires ProcessingNon-Post ProcessingNSF ProcessingFed Corrections ProcessingDebit Card Fraud ReviewsReg E ProcessingData AnalysisBranch Operation ActivitiesOperational Efficiency ImprovementReport Distribution Management
Soft Skills
Detail OrientedTime ManagementInterpersonal CommunicationProblem SolvingAdaptability
Tools & Technologies
Jack Henry ProductsElectronic Banking SystemsCore Banking Systems
Certifications & Qualifications
AAP Certification (Open to)
Industry Keywords
Bank Secrecy Act (BSA)Office of Foreign Assets Control (OFAC)Financial Services IndustryRetail and Commercial AccountsCompliance Regulations
About the role
Key responsibilities & impact- Perform daily operational tasks supporting centralized bank operations, electronic banking, debit card services, FinTech, and internal general banking operations
- Process wires using knowledge of state and federal banking compliance regulations and bank operation policies
- Provide support to peer teammates to ensure uninterrupted completion of daily operational tasks
- Provide support to all areas of MVB as requested
- Perform assigned duties independently and efficiently to support overall bank goals
- Ensure client satisfaction through knowledge, courtesy, professionalism, responsiveness, accuracy, and communication
- Conduct daily activity reviews and exception reporting
- Perform Non-post and NSF processing
- Process Fed corrections
- Perform charge back processing
- Conduct debit card fraud reviews
- Process Reg E and check fraud matters
- Support Core Banking, Digital, Legal, and other Operations units
- Proactively identify and modify procedures to improve service and operational efficiency
- Ensure compliance with bank policies, procedures, processes, and applicable banking laws, rules, and regulations
- Adhere to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) responsibilities specific to the position
- Manage daily report distribution
Requirements
What you’ll need- Associate or bachelor’s degree preferred
- Minimum 2 years of related experience in the financial services industry
- Intermediate experience, knowledge and training in branch operation activities, terminology, and products and services related to retail and commercial account customers
- Knowledge of the various Fed Return types, sub types and field tags
- Knowledge of Jack Henry products preferred
- Detail oriented; quickly spot out irregularities
- Able to work in a fast-paced environment with minimal supervision
- Flexible non-traditional banking hours required
- Strong time management skills and ability to prioritize tasks
- Ability to understand and analyze large amounts of data
- Proficiency in MS Office Suite and Outlook
- Effective oral, written, and interpersonal communication skills
- Ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and teammates
- Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations
- Ability to learn, comprehend and define new systems and processes
- General knowledge of related state and federal banking compliance regulations and bank operation policies
- Knowledge of NACHA Rules and Regulations
- Be open to AAP Certification if required
- Candidates must reside in West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota
Benefits
Comp & perks- Medical, Dental and Vision Insurance
- Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
- Short- and Long-Term Disability Plan
- Group Life Insurance
- 401K Salary Deferral Plan
- Wellness Program
- Education & Tuition Expense Reimbursement
- PTO and Unique Vacation Purchase Program
- Nationwide Pet Insurance Coverage
- Remote work arrangement