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MVB

Partner Account Specialist, FinTech

MVB

. Provide first-level support to MVB’s Fintech partnerships, including day-to-day operations and product support .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong customer support capabilities within the financial services and fintech sectors, with a focus on relationship management, problem-solving, and effective communication. Proficient in managing partner interactions and maintaining accurate records using various CRM tools.

Highest-signal resume keywords
Customer Support ExperienceRelationship ManagementProblem SolvingTechnical AptitudeCard Payments Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportData ReportingDocumentation ManagementDue DiligenceRisk ReviewChange ManagementSLA MonitoringTechnical Information ApplicationOrganizational SkillsLogical Problem Solving
Soft Skills
Interpersonal SkillsCommunication SkillsTeam CollaborationSelf-StarterCustomer Focus
Tools & Technologies
Box.comQuickbaseSharePointCRM Tools
Industry Keywords
FintechPayment CardFinancial ServicesPartner AdvocacyDispute KnowledgeRegulations

About the role

Key responsibilities & impact
  • Provide first-level support to MVB’s Fintech partnerships, including day-to-day operations and product support
  • Gather and disseminate program-related information to internal teams
  • Route documentation and aggregate data for reporting
  • Provide customer service and partner advocacy
  • Support and qualify new business opportunities for existing fintech partners
  • Work with Fintech Senior Relationship Managers and internal teams to retain and deepen Partner relationships
  • Identify and resolve issues of moderate complexity
  • Respond to Partner needs, provide request status updates, answer service and product questions, and communicate in a timely manner
  • Build trust, rapport, and working relationships with key stakeholders and internal team members
  • Monitor and report on internal and Partner SLAs
  • Facilitate collection of Partner information for due diligence and risk reviews, following up as needed
  • Facilitate day-to-day Partner interactions, including follow-ups, reminders, communications, marketing collateral status checks and escalations, complaint workflow, Partner Overview and contact-list updates, card closure and compromised-card requests, and quarterly business review data compilation
  • Maintain current Partner files and accurate records in box.com, Quickbase, SharePoint, and designated network folders and CRM tools
  • Handle Partner requests, change management, and issues/problems promptly
  • Maintain open communication throughout the Partner life cycle
  • Partner with other MVB lines of business to support Partner initiatives
  • Perform other duties as assigned

Requirements

What you’ll need
  • Bachelor’s degree or equivalent experience
  • Minimum of 3 years’ experience in a customer support role in financial services, payment card, and/or fintech business
  • Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
  • Customer focus with proven ability to establish productive working relationships with staff and management at all levels
  • Ability to set priorities and manage customer expectations
  • Ability to work both as part of a team and independently
  • Strong technical aptitude with the ability to absorb technical information and apply it to business solutions
  • Strong verbal, written, presentation and interpersonal skills
  • Card payments industry dispute knowledge and regulations strongly preferred
  • Candidates must reside in West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota

Benefits

Comp & perks
  • Medical, Dental and Vision Insurance
  • Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
  • Short- and Long-Term Disability Plan
  • Group Life Insurance
  • 401K Salary Deferral Plan
  • Wellness Program
  • Education & Tuition Expense Reimbursement
  • PTO and Unique Vacation Purchase Program
  • Nationwide Pet Insurance Coverage