Travel Analyst Supervisor

MVM, Inc.

. Assist in overseeing all aspects of the Command Center .

Posted 10/2/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in a command center environment, ensuring compliance with policies and procedures while effectively managing travel workflows and team performance. Proficient in communication, problem-solving, and maintaining high-quality standards under pressure.

Highest-signal resume keywords

Supervisory ExperienceCommand Center OperationsMS Office ProficiencyAnalytical SkillsBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel Workflow CoordinationPolicy EnforcementData Entry AccuracyReport PreparationStaff Utilization ManagementTechnical LeadershipQuality Control ComplianceProject ManagementSecurity Clearance MaintenanceDOT Exam Compliance

Soft Skills

Excellent Communication SkillsInterpersonal SkillsAttention to DetailProblem-Solving SkillsAbility to Work Under Pressure

Tools & Technologies

MVM Proprietary Transport SystemMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

Background Investigation ClearanceDrug Screen ClearanceCPR CertificationVaccination Compliance

Industry Keywords

Travel ManagementCommand CenterDispatch OperationsLaw EnforcementCorrections

About the role

Key responsibilities & impact

Assist in overseeing all aspects of the Command Center
Supervise Travel Analysts assigned to different schedules
Ensure workflows, policies, procedures, protocols, and fiscal accountability are performed and enforced
Verify and confirm scheduled trips and reports are executed accurately and timely
Confirm information entered in MVM’s proprietary transport system is correct
Notify stakeholders of scheduled transports
Implement and enforce company and client policies and procedures
Communicate policy and program changes to the team and disseminate guidance
Ensure compliance with contracts, company policies, applicable laws, and regulations
Maintain communication with field managers, staff, the Customer, subcontractors, and stakeholders
Review travel requests and coordinate travel workflows
Create ground transportation routes and maximize air travel
Communicate with management and clients, provide updates, and escalate issues
Review and respond to Command Center emails
Assign available staff to trips, maximize staffing, and manage overtime
Review staff utilization reports and elevate staffing issues
Monitor travel information that may cause delays or prevent flight connections
Adjust and close case work orders daily
Manage multiple projects, prepare reports, and update the company database
Ensure compliance with quality control, training, and contractual requirements
Review daily reports and reconcile inventory and reports with work orders
Create monthly work schedules for management approval
Monitor time, attendance, work output, technical performance, and productivity
Provide technical leadership, support, guidance, and coaching to the team
Address inappropriate employee behavior and performance issues with Command Center Managers
Assist with employee training, orientations, on-the-job training, and evaluations
Work as a Travel Analyst when operationally required
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree from an accredited university, or an associate’s degree with two or more years of extra relevant experience may be substituted, or more than 4 years of related experience may be substituted for a degree
At least two years of documented experience in law, social work, detention, corrections, or a similar occupational area; higher experience requirements apply when substituting an associate’s degree or no degree
At least 1 year of experience supervising employees in a 911 dispatch, command center, call center, or similar program environment
Excellent verbal and written communication skills
Experience applicable to the goals and objectives of the requirement and appropriate for a similar program environment
Strong computer skills in MS Office, including Microsoft Word, Excel, PowerPoint, and Outlook
Effective communication and interpersonal skills
Ability to take technical direction and feedback from various sources
Ability to prioritize work, meet stringent deadlines, balance multiple tasks, and work in a team environment
Strong attention to detail
Ability to deliver high-quality work under extreme pressure
Analytical and problem-solving skills
Availability to work a flexible schedule
Must be a U.S. Citizen
Ability to obtain/maintain a Security Clearance
Favorable credit check
Successfully pass a background investigation and drug screen
May be required to pass position-specific requirements such as a DOT exam, vaccinations, CPR, or flu shot
Ability to lift up to 40 lbs
Must be able to write, type, and use a telephone system 100% of the time
Bilingual in English and Spanish preferred

Benefits

Comp & perks

Full-time employment
Flexible schedule supporting a 24/7/365-day operation
Equal opportunity employer
Reasonable accommodations for applicants and employees with disabilities