MVM, Inc.

Analyst

• Assist in overseeing all aspects of the Command Center
• Supervise Travel Analysts assigned to different schedules
• Ensure workflows, policies, procedures, protocols, and fiscal accountability are performed and enforced
• Verify and confirm scheduled trips and reports are executed accurately and timely
• Confirm information entered in MVM’s proprietary transport system is correct
• Notify stakeholders of scheduled transports
• Implement and enforce company and client policies and procedures
• Communicate policy and program changes to the team and disseminate guidance
• Ensure compliance with contracts, company policies, applicable laws, and regulations
• Maintain communication with field managers, staff, the Customer, subcontractors, and stakeholders
• Review travel requests and coordinate travel workflows
• Create ground transportation routes and maximize air travel
• Communicate with management and clients, provide updates, and escalate issues
• Review and respond to Command Center emails
• Assign available staff to trips, maximize staffing, and manage overtime
• Review staff utilization reports and elevate staffing issues
• Monitor travel information that may cause delays or prevent flight connections
• Adjust and close case work orders daily
• Manage multiple projects, prepare reports, and update the company database
• Ensure compliance with quality control, training, and contractual requirements
• Review daily reports and reconcile inventory and reports with work orders
• Create monthly work schedules for management approval
• Monitor time, attendance, work output, technical performance, and productivity
• Provide technical leadership, support, guidance, and coaching to the team
• Address inappropriate employee behavior and performance issues with Command Center Managers
• Assist with employee training, orientations, on-the-job training, and evaluations
• Work as a Travel Analyst when operationally required
• Perform other duties as assigned

Travel Analyst Supervisor

Business Analyst

• Support continuous improvement and operational excellence throughout the company
• Collaborate with business managers and decision makers through interviews, observation, and facilitated working sessions to identify process improvement opportunities
• Participate in strategic meetings to review, evaluate, and propose business solutions
• Perform program audits, root cause analysis, gap analysis, and process mapping
• Conduct cost benefit analysis projects to identify cost-saving opportunities
• Oversee analysis of business needs for new technology and systems
• Persuade internal and external stakeholders of the benefits of new technology or strategies
• Apply problem-solving methodologies to help management teams implement solutions
• Establish and refine best practices and ensure policies, processes, and procedures are updated and aligned
• Monitor task completion and project timelines
• Assist executives in documenting and communicating program performance
• Conduct risk assessments of company processes and tasks
• Coordinate with departmental teams to improve operations, streamline processes, and develop implementation plans