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Customer Service, Administrative Assistant
My Hero VA. Answer incoming calls and emails, explain the company’s services and pricing, and respond to customer questions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in English and Spanish, with strong customer service and administrative support skills. Proficient in using Jobber and RingCentral, with a keen attention to detail and the ability to manage multiple tasks effectively.
Highest-signal resume keywords
Fluent In English And SpanishExperience Using JobberCustomer Service ExperienceAttention To DetailExperience Coordinating With Field Technicians
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceAdministrative SupportInvoice Follow-UpService Quote PreparationReport ReviewJob CoordinationMulti-Task Management
Soft Skills
Strong CommunicationProblem-SolvingReliabilityAdaptability
Tools & Technologies
JobberRingCentralGoogle MapsEmail
Industry Keywords
Home ServicesPool ServiceRepair ServicesCustomer CommunicationRemote Support
About the role
Key responsibilities & impact- Answer incoming calls and emails, explain the company’s services and pricing, and respond to customer questions
- Communicate two-hour arrival windows to customers based on technicians’ daily schedules
- Review technician reports for accuracy and completeness, clarifying missing or incorrect information before sending
- Upload service reports to Jobber and email completed reports to customers
- Follow up with customers regarding unpaid invoices and outstanding payments
- Respond to questions about jobs and coordinate requests for return visits with the team
- Help technicians locate properties using Google Maps or by contacting homeowners and partners for directions
- Maintain accurate customer details, job records, and communication notes in Jobber
- Gather customer and job information to help the owner prepare quotes
- Follow up on outstanding quotes and request Google reviews during quieter periods
- Keep customers, technicians, and the office informed of outstanding questions and next steps
Requirements
What you’ll need- Fluent English and Spanish, both spoken and written
- Previous professional experience in customer service and administrative support
- Experience using Jobber and RingCentral
- Confidence handling inbound calls, customer questions, and payment follow-ups
- Strong attention to detail when reviewing reports, addresses, and customer records
- Ability to manage multiple tasks and follow through without constant reminders
- Comfortable using email, Google Maps, and online business tools
- Ability to learn the company’s services, pricing, and Florida service area
- Reliable computer, stable internet connection, and a quiet workspace suitable for customer calls
- Availability Monday through Friday, 8:00 AM to 5:00 PM Eastern Time
- Highly preferred: Experience supporting a pool service, repair, or other home services company
- Highly preferred: Experience coordinating with field technicians and communicating appointment windows
- Highly preferred: Experience following up on invoices and service quotes
- Highly preferred: Previous remote experience supporting U.S. customers