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Account Manager
My Money Matters. Own the growth of a portfolio of Tier 1 and Tier 2 public sector employers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong commercial acumen with a proven track record in account management, focusing on expansion, upsell, and cross-sell strategies. Capable of building and maintaining relationships with C-level stakeholders while effectively translating product capabilities into commercial narratives.
Highest-signal resume keywords
Account ManagementCommercial AcumenStakeholder Relationship ManagementSaaS ExperienceNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Expansion StrategyUpsell and Cross-SellContract NegotiationCRM ManagementData Literacy
Soft Skills
Consultative ApproachOrganisedSelf-DirectedInfluencing Skills
Industry Keywords
Public SectorHRPayrollFinancial WellbeingBenefits
About the role
Key responsibilities & impact- Own the growth of a portfolio of Tier 1 and Tier 2 public sector employers
- Expand customer product adoption and convert single-product renewals into platform renewals
- Build account plans mapping current products, whitespace and the route to the full platform
- Lead expansion from discovery through business case, proposal and close
- Position on-demand pay, Auto Savings and new products
- Drive employee take-up with each employer
- Maintain accurate CRM, pipeline and forecasts
- Plan renewals 9–12 months before contract end
- Negotiate scope, pricing and contract length, and close renewals
- Interpret public sector procurement and contractual constraints to shape conversion timing and route
- Monitor account health, identify risks early and protect existing revenue
- Handle commercial risks including insourcing, budget scrutiny and competitor comparison
- Act as escalation point for complex account issues
- Build relationships with budget holders across HR, Payroll, Pensions, Finance and executive teams
- Turn platform data into commercial stories for C-level stakeholders
- Represent My Money Matters as the primary commercial contact
- Collaborate with Sales, Launch, Marketing and Product teams
- Support employee engagement campaigns and customer case studies
- Provide customer insight, pilot new products and share best practice internally
Requirements
What you’ll need- Proven track record of hitting expansion, upsell or cross-sell targets in an account management or similar commercial role
- Experience owning renewals, ideally moving customers onto broader or multi-product agreements
- Experience managing relationships with C-level or senior budget-holder stakeholders
- Experience working with a high degree of autonomy against commercial targets
- Experience with complex, regulated or public sector organisations is advantageous but not essential
- Experience in a high-growth SaaS business, ideally in an adjacent sector such as HR, benefits, payroll, financial wellbeing or finance
- Strong commercial acumen, including identifying opportunities, building business cases, negotiating and closing
- Consultative and growth-minded approach to positioning multi-product solutions
- Ability to influence and maintain relationships at C-level and senior budget-holder level
- Ability to translate product capability into commercial language for senior, non-technical audiences
- Organised, self-directed and data-literate
- Ability to work in the UK and answer questions regarding right to work and sponsorship
Benefits
Comp & perks- Remote working within the UK
- Home office budget of £200 annually
- 25 days’ annual leave, increasing with tenure
- Option to purchase up to 5 additional annual leave days each year
- Birthday off
- Collaborative team bonus scheme for non-commission roles
- Pension scheme
- Perkbox salary sacrifice schemes, including car leasing, gym memberships and tech purchases
- Medical cashback scheme
- Enhanced parental leave
- Regular team connection opportunities, including an annual Summer Conference