My Money Matters

Manager

• Lead customer onboarding from contract signature to go-live
• Get new customers live in under 30 days
• Take structured handovers from Sales and confirm scope, products, contacts and launch dates
• Support Sales on late-stage deals to ensure launchability
• Run customer kick-offs and agree launch plans with owners and dates
• Own launches end to end for a portfolio of new customers
• Prepare payroll, data and integrations, including requirements, testing and employer sign-off
• Identify and remove risks, dependencies and blockers
• Use and improve standard launch playbooks and documentation
• Own pre-launch employee sign-up targets
• Plan employee communications with employers and Marketing
• Equip HR, Payroll and line managers to promote the service
• Track sign-ups and respond to low take-up
• Hand live customers to Account Managers with records of scope, stakeholders, sign-ups and opportunities
• Launch new products for existing customers following expansions
• Collaborate with Sales, Marketing, Product and Engineering
• Provide feedback on launch friction and improve ways of working
• Deliver launches on time and optimize sign-ups and handover quality

Customer Launch Manager

Account Manager

• Build and own the partnerships strategy and revenue plan
• Decide which product categories to launch based on employee need, partner economics and speed to revenue
• Own the partnerships P&L, forecast and targets, and report progress to the leadership team
• Build a pipeline of partners and close deals
• Pitch the value of My Money Matters’ public-sector employee audience
• Negotiate commercial terms, exclusivity, service levels and marketing commitments
• Build referral and co-selling partnerships with organisations serving public-sector employers
• Agree referral terms, joint propositions and co-marketing to generate qualified employer introductions
• Track partner-sourced pipeline and revenue with Sales
• Design and price commission, cost-per-acquisition, revenue-share, sponsorship and featured-placement models
• Balance partner revenue with employee value
• Track partner payments and reconcile revenue accurately
• Grow conversion and revenue per employee by testing offers, placement and timing with Product and Marketing
• Use employee needs and behaviour data to match products to people
• Manage partner performance, renewals and exits
• Work with Compliance to ensure partnerships meet FCA rules, including Consumer Duty
• Run partner due diligence and maintain records of employee product benefits
• Collaborate with Product and Engineering on marketplace experience, integrations and tracking
• Collaborate with Marketing on partner campaigns and co-marketing
• Collaborate with Sales and Account Management on partner introductions, employer deals and renewals
• Collaborate with Finance on revenue recognition, forecasting and reporting

Strategic Partnerships Lead

• Own the growth of a portfolio of Tier 1 and Tier 2 public sector employers
• Expand customer product adoption and convert single-product renewals into platform renewals
• Build account plans mapping current products, whitespace and the route to the full platform
• Lead expansion from discovery through business case, proposal and close
• Position on-demand pay, Auto Savings and new products
• Drive employee take-up with each employer
• Maintain accurate CRM, pipeline and forecasts
• Plan renewals 9–12 months before contract end
• Negotiate scope, pricing and contract length, and close renewals
• Interpret public sector procurement and contractual constraints to shape conversion timing and route
• Monitor account health, identify risks early and protect existing revenue
• Handle commercial risks including insourcing, budget scrutiny and competitor comparison
• Act as escalation point for complex account issues
• Build relationships with budget holders across HR, Payroll, Pensions, Finance and executive teams
• Turn platform data into commercial stories for C-level stakeholders
• Represent My Money Matters as the primary commercial contact
• Collaborate with Sales, Launch, Marketing and Product teams
• Support employee engagement campaigns and customer case studies
• Provide customer insight, pilot new products and share best practice internally