Customer Launch Manager

My Money Matters

. Lead customer onboarding from contract signature to go-live .

Posted 10/2/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer onboarding and implementation processes, ensuring timely launches and effective communication with stakeholders. Proficient in managing multiple projects simultaneously while driving user adoption in HR and payroll systems.

Highest-signal resume keywords

Customer OnboardingProject ManagementPayroll Data IntegrationStakeholder CommunicationUser Adoption Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingImplementationPayroll DataIntegrationsHR SystemsProject ManagementLaunch PlanningData RequirementsEmployee Sign-Up TargetsDocumentation Improvement

Soft Skills

Delivery SkillsCoordination SkillsProblem-SolvingCommunication SkillsOwnership

Industry Keywords

SaaSEmployee BenefitsFinancial WellbeingPublic SectorComplex Organizations

About the role

Key responsibilities & impact

Lead customer onboarding from contract signature to go-live
Get new customers live in under 30 days
Take structured handovers from Sales and confirm scope, products, contacts and launch dates
Support Sales on late-stage deals to ensure launchability
Run customer kick-offs and agree launch plans with owners and dates
Own launches end to end for a portfolio of new customers
Prepare payroll, data and integrations, including requirements, testing and employer sign-off
Identify and remove risks, dependencies and blockers
Use and improve standard launch playbooks and documentation
Own pre-launch employee sign-up targets
Plan employee communications with employers and Marketing
Equip HR, Payroll and line managers to promote the service
Track sign-ups and respond to low take-up
Hand live customers to Account Managers with records of scope, stakeholders, sign-ups and opportunities
Launch new products for existing customers following expansions
Collaborate with Sales, Marketing, Product and Engineering
Provide feedback on launch friction and improve ways of working
Deliver launches on time and optimize sign-ups and handover quality

Requirements

What you’ll need

Proven track record delivering customer onboarding, implementation or launches in a SaaS or platform business
Experience driving user or employee adoption, ideally in employee benefits, payroll, HR or financial wellbeing
Experience managing several customer projects at once against tight timelines
Experience with payroll data, integrations or HR systems is advantageous
Experience with public sector or other complex organisations is advantageous but not essential
Strong delivery and coordination skills across several concurrent launches
Ability to remove blockers and work with pace and urgency
Confidence with payroll, data and integration requirements
Ability to drive employee take-up through clear, well-timed communications
Ability to communicate with technical and non-technical stakeholders
Ability to take ownership with minimal day-to-day direction
Right to work in the UK
Must not require sponsorship to work in the UK

Benefits

Comp & perks

Remote working within the UK
Home office budget of £200 annually
25 days’ annual leave, increasing with tenure
Option to purchase up to 5 additional annual leave days each year
Birthday off
Collaborative team bonus scheme for non-commission roles
Pension scheme
Perkbox salary sacrifice schemes, including car leasing, gym memberships and tech purchases
Medical cashback scheme
Enhanced parental leave
Regular team connection opportunities, including an annual Summer Conference