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Head of Account Management
My Money Matters. Lead the team responsible for growing revenue across the portfolio of existing employers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong commercial acumen with a proven track record in account management, focusing on revenue growth, customer adoption, and relationship management with C-level stakeholders. Capable of leading teams, developing strategies for customer transitions, and ensuring successful onboarding and renewal processes.
Highest-signal resume keywords
Account Management LeadershipRevenue Growth StrategyCustomer Onboarding ManagementC-Level Relationship ManagementCommercial Negotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue GrowthAccount PlanningPipeline ManagementForecastingBusiness-Case DevelopmentContract NegotiationCustomer Lifecycle ManagementData LiteracySaaS ExperiencePublic Sector Procurement
Soft Skills
People LeadershipCoachingOrganizational SkillsConsultative ApproachInfluencing Skills
Tools & Technologies
CRM SystemsForecasting ToolsAccount Management Software
Industry Keywords
High-Growth SaaSHRBenefitsPayrollFinancial WellbeingCommercial Team BuildingRegulated Organizations
About the role
Key responsibilities & impact- Lead the team responsible for growing revenue across the portfolio of existing employers
- Own commercial outcomes across expansion revenue, renewal conversion and employee adoption
- Lead and develop the Account Management team
- Manage the Customer Launch Manager and oversee launch outcomes across the customer lifecycle
- Set strategy to move customers from SCAVC pension products onto the full Payroll Savings and On Demand Pay platform
- Own and deliver expansion targets, personally leading the largest or most complex accounts from discovery to close
- Hire, coach, develop and hold Account Managers accountable to commercial targets
- Build account-planning standards and playbooks
- Drive employee product adoption across the portfolio
- Own renewal outcomes, beginning renewal planning 9–12 months before contract end
- Lead negotiations on major or contested renewals and build team fluency in public-sector procurement and contractual constraints
- Monitor account health, identify churn risks and implement mitigation plans
- Maintain relationships with HR, Payroll, Pensions and Finance budget holders and executives
- Own CRM accuracy, pipeline management and forecasting
- Manage handover between Sales, Launch and Account Management
- Represent Account Management and Launch with Marketing and Product and act as the senior internal voice of the customer
- Report to the Commercial Director and manage two post-sale customer-lifecycle functions
Requirements
What you’ll need- Proven track record of hitting expansion, upsell or cross-sell targets in an account management or similar commercial role
- Experience managing or leading a team
- Experience owning renewals, ideally moving customers onto broader or multi-product agreements
- Experience overseeing customer onboarding, implementation or launch processes
- Experience managing relationships with C-level or senior budget-holder stakeholders
- Experience building or scaling a commercial team, including hiring, coaching and performance management
- Experience with complex, regulated or public sector organisations is advantageous but not essential
- Experience in a high-growth SaaS business, ideally in an adjacent sector such as HR, benefits, payroll, financial wellbeing or finance
- Strong commercial acumen, including business-case development, negotiation and closing
- Strong people leadership and accountability across commercial and operational teams
- Consultative, growth-minded approach to positioning multi-product solutions
- Ability to influence C-level and senior budget-holder relationships
- Ability to translate product capability into commercial language for senior, non-technical audiences
- Organised and data-literate, with experience managing portfolio-wide pipelines and forecasts
Benefits
Comp & perks- Remote working within the UK
- Home office budget: £200 annual budget
- 25 days’ annual leave, increasing with tenure
- Option to purchase up to 5 additional days each year
- Birthday off
- Collaborative team bonus scheme for non-commission roles
- Pension scheme
- Perkbox salary sacrifice schemes, including car leasing, gym memberships and tech purchases
- Medical cashback scheme
- Enhanced parental leave
- Regular team connection opportunities, including an annual Summer Conference