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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in software implementation and customer onboarding within the automotive sector, with strong capabilities in managing multiple projects and translating business needs into system requirements. Proficient in utilizing Salesforce and Google Workspace to enhance customer service and operational efficiency.
Highest-signal resume keywords
Software ImplementationCustomer OnboardingAutomotive Dealership ExperienceSalesforce ProficiencyGoogle Workspace Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ImplementationCustomer OnboardingConfiguration ManagementProcess AutomationTechnical Troubleshooting
Soft Skills
Strong CommunicationCustomer ConsultationSelf-DirectedHighly OrganizedAbility to Manage Priorities
Tools & Technologies
SalesforceGoogle WorkspaceMyKaarma ProductsDigital Check-In ToolsService Scheduling Tools
Industry Keywords
AutomotiveSaaSTechnology-Enabled ServicesDealership TechnologyService Operations
About the role
Key responsibilities & impact- Guide automotive dealership customers through setup of myKaarma’s service scheduling, digital check-in, and vehicle inspection tools
- Lead discovery sessions to understand dealership workflows, operating processes, existing technology, and replacement systems
- Confirm required devices, network connectivity, and technical infrastructure are in place before implementation or onsite training
- Test and demonstrate configured solutions with customers before training
- Walk through the complete service experience from appointment scheduling and customer arrival through vehicle inspection and service completion
- Coordinate with Deployment Managers and the Training Team to communicate requirements and resolve configuration issues
- Ensure products are fully prepared for onsite or remote training
- Develop templates, automations, and repeatable processes to improve setup efficiency and reduce manual administrative work
- Serve as a technical escalation resource throughout implementation
- Resolve complex configuration challenges and validate the complete customer journey before training
Requirements
What you’ll need- 2+ years of experience in software implementation, deployment, customer onboarding, or a similar client-facing role
- Experience working in automotive, Software as a Service (SaaS), or another technology-enabled service environment
- Strong communication and customer consultation skills
- Ability to translate business needs into clear system requirements
- Self-directed and highly organized
- Ability to manage multiple customer implementations, priorities, and deadlines
- Comfortable using Salesforce and Google Workspace, including Gmail, Calendar, Sheets, Forms, and related applications
- General understanding of software implementation processes and customer service best practices
- Preferred: Experience working in automotive dealership service operations
- Preferred: Experience implementing or supporting software used by automotive dealerships
- Preferred: Familiarity with myKaarma products or similar dealership technology platforms
- Work authorization considered on a case-by-case basis
Benefits
Comp & perks- Flexible work environment
- Comprehensive medical, dental, vision, life, and disability benefits
- Wellness stipend
- Telework stipend
- Generous vacation time
- Dog-friendly offices
- Unlimited snacks or refreshments onsite
- Bonuses
- Potential work authorization sponsorship for exceptional candidates, depending on role requirements and business need