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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring cloud, server, network, storage, and database environments while leveraging AI tools for operational improvement. Proficient in incident management and configuration management tools, with strong communication skills for cross-functional collaboration.
Highest-signal resume keywords
Cloud MonitoringAI Tools FamiliarityLinux ScriptingConfiguration Management (Ansible, Puppet, Chef)Prometheus and Grafana Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud Providers (AWS, GCP)Incident ManagementMonitoring Alerts and DashboardsInfrastructure MonitoringConfiguration ManagementDocumentation and ReportingRoot Cause AnalysisOutage Process HandlingAI Concepts UnderstandingLogging Solutions Knowledge
Soft Skills
Good Communication SkillsCross-Functional Collaboration
Tools & Technologies
PrometheusGrafanaAnsiblePuppetChefGraylog
Certifications & Qualifications
Red Hat Certification
Industry Keywords
Service UptimeMonitoring SolutionsConfiguration Management ToolsSeverity Level 1 IncidentsWorkflow Improvement
Tech Stack
Tools & technologiesAnsibleAWSChefCloudGoogle Cloud PlatformGrafanaLinuxPrometheusPuppet
About the role
Key responsibilities & impact- Monitor L1 resources across cloud, server, network, storage, and database environments
- Take corrective action to ensure high service uptime
- Create and configure monitoring alerts and dashboards
- Design and develop infrastructure monitoring, reporting, and configuration management tools
- Leverage AI to enhance daily operations and adapt AI tools for workflow improvement
- Fine-tune configurations to maintain monitoring solution performance and functionality
- Prepare and maintain documentation and reports
- Provide follow-up status on identified tasks
- Handle outage processes and escalations according to standard procedures
- Follow up with engineering teams on pending high-priority tickets
- Collaborate cross-functionally with global teams
- Manage and escalate severity level 1 incidents, including identifying root causes, notifying stakeholders, and following incident management procedures
Requirements
What you’ll need- Graduate in Computer Science or related area
- Good communication skills to communicate with the US and Canada team
- 0–3 years of experience
- Understanding of AI concepts
- Familiarity with current AI tools used for monitoring
- Good knowledge of cloud providers such as AWS and GCP
- Familiarity with fundamentals of Linux scripting languages
- Awareness of configuration management tools such as Ansible, Puppet, and Chef
- Evening or night shift availability
- Prometheus and Grafana experience preferred
- Red Hat Certification preferred
- Knowledge of logging solutions such as Graylog preferred
- Work authorization considered case by case; sponsorship may be available for exceptional candidates
Benefits
Comp & perks- Flexible work environment
- Comprehensive medical benefits
- Life insurance
- Disability benefits
- Generous vacation time
- Agile office space
- Ping pong and foosball
- Unlimited lunch, snacks, or refreshments onsite
- Bonuses
- Potential work authorization sponsorship for exceptional candidates, depending on role requirements and business need