Customer Care Representative, Energy Customer Care

mylight150

. Handle and categorize written customer inquiries (emails, forms, chat) .

Posted 9/21/2026contractVilleurbanne • FranceMid-LevelSenior💰 €25,000 - €30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and process improvement. Proficient in managing customer inquiries and coordinating with various teams to enhance customer satisfaction.

Highest-signal resume keywords

Customer ServiceVerbal Communication SkillsWritten Communication SkillsAnalytical SkillsCRM Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyResponsivenessMeticulousness

Tools & Technologies

CRM SoftwareMulti-Tool Environments

Industry Keywords

Energy SupplierCustomer InquiriesBillingTechnical SupportProcess Improvement

About the role

Key responsibilities & impact

Handle and categorize written customer inquiries (emails, forms, chat)
Handle inbound and outbound calls
Analyze customers’ contractual and technical situations
Provide answers regarding billing, consumption, and the virtual battery activation process
Ensure administrative follow-up of customer cases
Update the CRM and internal tools
Coordinate actions with the technical, billing, collections, and administration teams
Contribute to the continuous improvement of processes and the knowledge base
Work on back-office activities and calls under the supervision of the Energy Customer Care Manager

Requirements

What you’ll need

Customer-focused, with a genuine desire to help
Empathy and authenticity in customer interactions
Responsive and efficient when handling inquiries
Excellent verbal and written communication skills
Ability to communicate clearly, accurately, and appropriately with each contact
Ability to understand and resolve customer issues
Comfortable working in multi-tool environments
Ability to navigate efficiently between different software applications and interfaces
Meticulous, with strong writing and analytical skills
Experience with an energy supplier is a plus

Benefits

Comp & perks

Comprehensive health insurance
Meal vouchers worth €11, with 60% covered by mylight150
Possibility of working remotely 1 to 2 days per week
Up to 3 weeks of fully remote work per year
Sustainable mobility allowance with financial compensation
Modern, welcoming offices
Onboarding program and welcome pack
Access to the HelloCSE platform, offering everyday deals, discounts, and benefits