Technical Customer Care Representative – Customer Care

mylight150

. Understand and qualify incoming customer contacts by phone, email, and ticketing system .

Posted 9/21/2026contractVilleurbanne • FranceMid-LevelSenior💰 €25,000 - €30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on technical problem-solving and effective communication. Capable of coordinating with multiple teams and contributing to process improvements while maintaining attention to detail.

Highest-signal resume keywords

Customer ServiceTechnical DiagnosisCRM System ManagementVerbal And Written CommunicationAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DiagnosisCRM System ManagementMulti-Tool Environment NavigationProcess Improvement

Soft Skills

Customer-FocusedEmpathyAuthenticityResponsivenessAnalytical Ability

Industry Keywords

Customer ContactsInstallation ProceduresEscalation ProceduresTechnical Support

About the role

Key responsibilities & impact

Understand and qualify incoming customer contacts by phone, email, and ticketing system
Collect the necessary information and perform a technical diagnosis
Determine whether issues can be resolved directly or need to be escalated
Provide solutions tailored to customers’ needs
Record customer requests and responses in the CRM system
Escalate Level 3 issues to the technical teams with all necessary information
Coordinate actions with the Energy Care, Product, and R&D/Technical teams
Inform and reassure customers about products and services
Support customers with installation and declaration procedures
Contribute to the continuous improvement of processes and operations
Escalate customer concerns in a structured manner

Requirements

What you’ll need

A general interest in technical subjects is required
Customer-focused, with a genuine desire to help
Empathy and authenticity in customer interactions
Responsive and efficient when handling requests
Excellent verbal and written communication skills
Ability to communicate clearly and precisely, adapting to each contact
Ability to understand and resolve customer issues
Comfortable working in multi-tool environments and navigating efficiently between different software applications and interfaces
Strong attention to detail, excellent writing skills, and analytical ability
Availability for a 39-hour fixed-term contract

Benefits

Comp & perks

Comprehensive health insurance
Meal vouchers worth €11, with 60% paid by mylight150
Hybrid working available (1–2 days per week)
Up to 3 weeks of fully remote work per year
Sustainable mobility package with a financial allowance
Modern, welcoming offices
Onboarding program and welcome pack
Access to the HelloCSE platform, offering everyday deals, discounts, and benefits