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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, with a strong focus on building relationships, protecting revenue, and driving merchant engagement. Proficient in analyzing commercial performance data and collaborating across teams to enhance product adoption and customer satisfaction.
Highest-signal resume keywords
Account ManagementCustomer SuccessCommercial Performance AnalysisRelationship BuildingFluency in Dutch and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningRevenue Growth TrackingChurn ReductionMerchant ActivationData Interpretation
Soft Skills
Excellent CommunicationInterpersonal SkillsProblem SolvingCustomer-Centric ApproachSolutions-Oriented Mindset
Tools & Technologies
CRM Software
Industry Keywords
PaymentsFintechSoftwareSMBMid-Market
About the role
Key responsibilities & impact- Build lasting relationships with business owners, finance leads and key decision-makers across a named portfolio
- Act as a trusted commercial partner
- Lead regular business reviews
- Develop annual account plans
- Identify opportunities to strengthen merchant engagement and long-term value
- Monitor account performance and identify early signs of risk
- Take proactive action to protect revenue, reduce churn and maintain merchant satisfaction
- Grow existing accounts by recommending relevant myPOS products and features
- Provide hands-on guidance, training and updates to support product adoption
- Act as the primary contact for merchant queries and operational matters
- Resolve straightforward issues directly
- Coordinate with Operations, Risk and Compliance on complex challenges
- Work with Sales, Product, Marketing and other internal teams
- Maintain accurate CRM records
- Forecast portfolio performance
- Track revenue growth, merchant activation and retention
- Report to the Country Manager
Requirements
What you’ll need- At least 5 years' experience in account management, key account sales or customer success
- Ideally supporting SMB and mid-market businesses within payments, fintech or software
- Proven track record of managing and growing an existing portfolio
- Evidence of retaining customers, protecting revenue and identifying opportunities for expansion
- Confidence interpreting commercial performance data, including transaction volumes, margins and churn indicators
- Strong commercial judgement
- Ability to build credibility and trusted relationships with business owners, finance leaders and senior decision-makers
- Excellent communication and interpersonal skills
- Fluency in Dutch and English
- Customer-centric, solutions-oriented approach
- Ability to manage competing priorities, resolve problems effectively and work across multiple internal teams
- CV in English
Benefits
Comp & perks- Competitive salary with performance-based variable earnings and annual salary reviews
- Hybrid working - 3 days a week in our Amsterdam office
- 29 days of paid annual leave
- Additional 8% holiday allowance paid in May
- Pension scheme in line with applicable Dutch arrangements
- myPOS Academy
- Unlimited LinkedIn Learning access
- Annual training budget
- Referral bonus
- Team-building events
- International networking opportunities
- Business travel expense reimbursement
- Company laptop and phone