Senior Consultant, Enterprise Service Management

Myriad360

. Own CMDB strategy, design, governance, and implementation outcomes .

Posted 9/28/2026full-timeRemote • United StatesSenior💰 $145,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CMDB strategy, design, and governance, with a strong focus on data modeling, quality management, and integration with IT Service Management practices. Proven ability to lead cross-functional teams and communicate effectively with executive stakeholders.

Highest-signal resume keywords

CMDB Strategy OwnershipServiceNow CMDB ImplementationData Modeling and Quality ManagementITIL 4 Foundation CertificationProject Management Discipline

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CMDB DesignData ModelingCI Class StructureDiscovery and Reconciliation StrategyService MappingConfiguration ManagementChange ManagementIncident ManagementProblem ManagementAsset Management

Soft Skills

Executive CommunicationFacilitation SkillsWritten CommunicationStakeholder AlignmentMentoring

Tools & Technologies

ServiceNowBMC HelixIvantiCherwellCSDM

Certifications & Qualifications

ITIL 4 FoundationITIL 4 Managing ProfessionalITIL 4 PractitionerServiceNow Certified Implementation SpecialistPMPPRINCE2

Industry Keywords

IT Service ManagementConfiguration Management DatabaseData GovernanceOrganizational Change ManagementSecurity Awareness Training

Tech Stack

Tools & technologies

ITSMPMPServiceNow

About the role

Key responsibilities & impact

Own CMDB strategy, design, governance, and implementation outcomes
Serve as the primary voice and advisor to executive sponsors and process owners
Define the CMDB vision, scope, and phased roadmap
Design configuration data models, CI classes, attributes, relationships, and service mapping using CSDM or an equivalent standard
Establish data sourcing, discovery, reconciliation, data quality, ownership, and health strategies
Design and document Service Configuration Management policies, roles, RACI, control points, and audit approach
Stand up CMDB governance, configuration control, and data stewardship models
Integrate configuration management with Change, Incident, Problem, Asset, and Service Portfolio practices
Lead implementation from current-state assessment through design, build oversight, validation, and operational handoff
Translate design decisions into requirements and acceptance criteria for platform teams
Direct sequencing, dependencies, risks, and issues across workstreams
Validate implementation outcomes before go-live
Build stakeholder alignment across infrastructure, application, security, and service management teams
Develop and deliver communications, training strategy, and adoption plans
Maintain plans, status reporting, budget awareness, and steering committee cadence
Manage scope and escalate risks to client commitments
Contribute reusable CMDB accelerators, reference models, and assessment methods to the ITSM practice
Support pre-sales scoping and solution shaping
Mentor practice consultants on CMDB design and adoption
Complete security awareness training, identify and escalate security risks, and perform other assigned duties

Requirements

What you’ll need

Eight or more years in IT Service Management, with at least three years leading CMDB or Service Configuration Management initiatives
Direct experience leading at least one enterprise ServiceNow CMDB implementation through go-live
Demonstrated expertise in CMDB design: data modeling, CI class structure, relationship design, discovery and reconciliation strategy, and data quality management
Working knowledge of the ServiceNow Common Service Data Model (CSDM)
ITIL 4 Foundation certification
Proven ability to lead cross-functional implementations without formal line authority
Strong executive communication, facilitation, and written skills
Experience applying project management discipline: planning, risk, scope, and status management
ITIL 4 Managing Professional, or ITIL 4 Practitioner: Service Configuration Management
ServiceNow Certified Implementation Specialist in ITSM or Discovery, held for context rather than hands-on delivery
Experience with additional platforms such as BMC Helix, Ivanti, or Cherwell
PMP, PRINCE2, or equivalent
Prior consulting or advisory experience with multiple clients
Experience with organizational change management methods such as Prosci ADKAR
Must be based in the United States
Complete ongoing security awareness training and comply with company policies
Identify and escalate security risks to the appropriate Executive Leadership Team member and contribute to remediation efforts

Benefits

Comp & perks

Unlimited Paid Time Off (PTO)
Incentive compensation plans for all employees
Company-funded 401k contributions
Zero-cost employer-covered health insurance
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Paid Parental Leave
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Quirky, diverse, respectful, high-performing coworkers