Customer Success Manager – Sales Experience Required

MySigrid

. Build strong business relationships with respective accounts by ensuring client needs and expectations are consistently met and exceeded.

Posted 9/25/2026full-timeManila • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success processes and sales, with a strong focus on building client relationships and resolving issues effectively. Capable of providing coaching and training to staff while ensuring compliance with standard operating procedures.

Highest-signal resume keywords

Customer Service ManagementSales ExperienceCoaching and TrainingProcess ImprovementExcellent English Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success ProcessesSales TechniquesQuality AuditsData Protection PoliciesTask Scheduling

Soft Skills

Relationship BuildingProblem SolvingConflict ResolutionTeam LeadershipEffective Communication

Tools & Technologies

SOPsEmail Management SoftwareTask Management ToolsCRM Systems

Industry Keywords

Client SatisfactionAccount ManagementBusiness DevelopmentContinuous Improvement

About the role

Key responsibilities & impact

Build strong business relationships with respective accounts by ensuring client needs and expectations are consistently met and exceeded.
Manage client complaints and resolve issues effectively and promptly.
Manage client usage through planning and realistic expectations, including increasing usage of under-utilized accounts with Executive Assistants.
Leverage sales experience to identify growth opportunities within existing accounts, increasing client satisfaction and revenue.
Conduct sales calls to potential clients, present MySigrid’s offerings, and convert leads into business opportunities.
Promote MySigrid’s values and maintain a positive working environment.
Perform daily health checks on each account’s mailboxes.
Provide immediate support to staff relevant to clients, including guidance on processes, SOPs, and daily operations.
Assist and monitor staff in inbox clean-up, task scheduling, and time management.
Assist and monitor staff in addressing mistakes and learning opportunities; ensure incidents are reported and resolved.
Provide coaching and training to staff.
Ensure work quality through weekly quality audits in compliance with SOPs.
Ensure client preferences and information are securely captured and stored according to SOPs and data protection policies.
Identify process and knowledge gaps and offer short-term and long-term solutions.
Conduct initial checks of requested leave dates for resource shortages and forward requests to the manager for final approval.
Assist management with rolling out new processes, policies, or projects.
Take on additional responsibilities assigned by the manager to promote team growth and continuous improvement.

Requirements

What you’ll need

At least 2 years of experience in Customer Service/Success supervisory/team lead role
Proven experience in sales is required
Excellent English communication skills
High computer literacy and ability to learn new software
Knowledge in customer success processes

Benefits

Comp & perks

A collaborative and supportive work environment that values creativity and initiative.
A fast-paced, high-energy atmosphere where your expertise will directly contribute to business growth.
Competitive salary package.
Paid Time-Offs.
HMO Package for the employee and two legal dependents.
Reimbursable internet charges.
Comprehensive training and continuous learning advantages.
Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
High importance to work-life balance with the opportunity to work from home part of the week.
Opportunity to venture into other areas of the business as you continue to contribute to the company's growth.
Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
Work in a corporate culture that encourages collaboration, emphasizing our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.
Co-working office in Ortigas where the whole team meets once a month at a minimum.