MySigrid

Marketing

• Develop and own the marketing strategy, content calendar, and budget.
• Plan and manage social media content across LinkedIn, Facebook, and Instagram.
• Build and run outreach campaigns using GoHighLevel (GHL) or a comparable platform.
• Create email nurture sequences and a regular newsletter.
• Produce case studies, testimonials, and other client-facing content.
• Support employer branding and recruitment marketing in partnership with HR.
• Maintain the company website and blog to support SEO and inbound traffic.
• Design and manage a client referral program.
• Track marketing performance and report on leads, conversion, and cost per lead.
• Direct and review the work of a supporting admin resource.
• Own marketing from strategy through execution, generating qualified leads for the sales team and building the company's brand with clients and prospective talent.

Senior Marketing Officer

Customer Success Manager

• Build strong business relationships with respective accounts by ensuring client needs and expectations are consistently met and exceeded.
• Manage client complaints and resolve issues effectively and promptly.
• Manage client usage through planning and realistic expectations, including increasing usage of under-utilized accounts with Executive Assistants.
• Leverage sales experience to identify growth opportunities within existing accounts, increasing client satisfaction and revenue.
• Conduct sales calls to potential clients, present MySigrid’s offerings, and convert leads into business opportunities.
• Promote MySigrid’s values and maintain a positive working environment.
• Perform daily health checks on each account’s mailboxes.
• Provide immediate support to staff relevant to clients, including guidance on processes, SOPs, and daily operations.
• Assist and monitor staff in inbox clean-up, task scheduling, and time management.
• Assist and monitor staff in addressing mistakes and learning opportunities; ensure incidents are reported and resolved.
• Provide coaching and training to staff.
• Ensure work quality through weekly quality audits in compliance with SOPs.
• Ensure client preferences and information are securely captured and stored according to SOPs and data protection policies.
• Identify process and knowledge gaps and offer short-term and long-term solutions.
• Conduct initial checks of requested leave dates for resource shortages and forward requests to the manager for final approval.
• Assist management with rolling out new processes, policies, or projects.
• Take on additional responsibilities assigned by the manager to promote team growth and continuous improvement.

Customer Success Manager – Sales Experience Required

Executive Assistant

• Provide comprehensive administrative support, including calendar management, meeting coordination, travel arrangements, and expense management
• Manage complex and frequently changing schedules, prioritizing critical meetings and commitments
• Prepare meeting agendas, presentations, reports, briefing materials, and executive correspondence
• Track action items, deadlines, and follow-ups
• Handle confidential information with discretion and professionalism
• Serve as the primary point of contact for Executive Assistants and guide team members on tasks and client situations
• Support the Customer Success Manager in account management and act as the CSM’s proxy when needed
• Serve as a secondary point of contact for clients
• Draft, review, and coordinate professional communications on behalf of executives
• Build working relationships with leadership teams, clients, partners, and employees
• Facilitate communication and information flow across departments
• Support executive-level projects, initiatives, and strategic activities
• Conduct research, compile data, and prepare decision-making summaries
• Coordinate leadership meetings, events, and organizational activities
• Improve administrative processes and executive efficiency
• Monitor priorities and proactively address potential issues
• Conduct QA audits across assigned EAs and uphold MySigrid’s task-execution standards
• Provide SOP-based coaching on identified skill gaps and log findings in the Performance Hub
• Contribute to team growth through process improvements, Knowledge Base contributions, and service-improvement initiatives

Senior Marketing Officer

Customer Success Manager – Sales Experience Required

Senior Executive Assistant