Customer Support

MyTalent.io

. Provide customer service support through various communication channels .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service support across multiple communication channels, including phone, email, and social media, while effectively managing customer inquiries and ticketing systems. Possesses strong German language skills and excels in providing a friendly, organized, and reliable customer-focused experience.

Highest-signal resume keywords

German Language Proficiency (B2–C1)Customer Service ExperiencePhone Support ExperienceFreshdesk ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTicket ManagementInquiry HandlingIssue Follow-Up

Soft Skills

Friendly ApproachWell-OrganizedReliable

Tools & Technologies

FreshdeskInstagramMeta

Industry Keywords

Customer SupportCommunication ChannelsReview Management

About the role

Key responsibilities & impact

Provide customer service support through various communication channels
Handle customer inquiries by phone, email, and WhatsApp
Process and manage tickets through Freshdesk
Respond to comments on Instagram, Meta, and other advertising platforms
Manage review platforms and respond to customer reviews
Provide customer support by phone and follow up on outstanding issues

Requirements

What you’ll need

German language proficiency at B2–C1 level
Experience in customer service and phone support
Excellent communication skills and a friendly, customer-focused approach
Reliable and well-organized working style
Experience with Freshdesk or comparable ticketing systems is a plus

Benefits

Comp & perks

Part-time or full-time employment
Remote work