MyTalent.io

Customer Support

• Provide telephone customer support for guests outside office hours
• Handle inbound customer support inquiries, primarily from arriving guests
• Assist guests with check-in
• Remain reachable by phone when the phones in Germany are switched off

Customer Support Representative – Native-Speaking Telephone Support

• Handle ongoing support cases
• Manage comments on social media platforms

Customer Support – 30 Hours/Week

Video Editor

• Build and support a new YouTube channel
• Edit 8–12-minute videos covering management, financial performance, and profitability from a CEO’s perspective
• Create high-quality, calm, modern talking-head/business video edits
• Ensure strong pacing, excellent audio, and clean color grading
• Tastefully integrate existing graphics and visuals
• Develop clear, curiosity-driven thumbnail concepts for a CEO/CFO audience
• Create original thumbnail variations and constructively challenge provided concepts

Video Editor – Thumbnail Designer

Growth Marketing

• Build and further develop marketing at FISART
• Develop a clear, actionable marketing strategy together with the Founding Team
• Prioritize target audiences, topics, channels, and formats
• Systematize and expand SEO and GEO efforts related to company sales, succession, valuations, and M&A
• Create German- and English-language content for entrepreneurs, sellers, buyers, and M&A intermediaries
• Develop expert articles, LinkedIn posts, carousels, case studies, analyses, videos, interviews, guides, and content series
• Develop newsletters, email formats, and lead-nurturing initiatives
• Optimize and develop lead magnets and digital assets such as guides, checklists, valuation content, webinars, and educational resources
• Develop an appropriate presence for LinkedIn, Instagram, YouTube, and other platforms
• Write posts and video scripts, develop carousels and short-form content, and repurpose content
• Support FISART’s positioning in business, entrepreneurial, and industry media through structured PR activities
• Develop sales enablement content such as case studies, presentations, market analyses, and email sequences
• Create an editorial and publishing calendar and coordinate its execution
• Analyze relevant KPIs and continuously optimize topics, formats, and resources
• Work closely with the Founding Team and the M&A Team

Growth Marketing Manager

• Respond to incoming customer emails in English regarding orders, products, and shipping
• Conduct phone interviews with customers after order completion to understand their purchasing decisions
• Clearly document every interaction
• Collaborate on evaluating the interviews
• Support a US market test to inform the decision about potential expansion into the US market

Customer Support Representative – Native-Speaking Telephone Support

Customer Support – 30 Hours/Week

Video Editor – Thumbnail Designer

Growth Marketing Manager

Customer Support Specialist – E-Commerce, English