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Customer Support Representative – Native-Speaking Telephone Support
MyTalent.io. Provide telephone customer support for guests outside office hours .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on effective communication and time management. Proficient in handling inquiries and assisting guests in a professional manner, particularly in the hospitality or real estate sectors.
Highest-signal resume keywords
Native SpeakerCustomer Support ExperienceTime Management SkillsCRM Systems ExperienceHospitality Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Confident CommunicationFriendly CommunicationProfessional CommunicationIndependent Working StyleReliable Working Style
Tools & Technologies
CRM SystemsMonday
Industry Keywords
HospitalityReal Estate
About the role
Key responsibilities & impact- Provide telephone customer support for guests outside office hours
- Handle inbound customer support inquiries, primarily from arriving guests
- Assist guests with check-in
- Remain reachable by phone when the phones in Germany are switched off
Requirements
What you’ll need- Native speaker
- Confident, friendly, and professional communication style
- Independent and reliable working style with strong time-management skills
- Own technical equipment (phone/headset and stable internet connection)
- Preferred: Experience in the hospitality or real estate industry
- Preferred: Experience with CRM systems (Monday)
Benefits
Comp & perks- Own technical equipment (phone/headset and stable internet connection)