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MyTalent.io

Customer Support Specialist – E-Commerce, English

MyTalent.io

. Respond to incoming customer emails in English regarding orders, products, and shipping .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in English and German, with a focus on customer interaction and documentation. Capable of conducting phone interviews and collaborating on market research to support business expansion efforts.

Highest-signal resume keywords
Perfect Written And Spoken EnglishGood GermanExperience Conducting Phone-Based SupportIndependent And Reliable Working StyleAvailability For Fixed Hours

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Industry Keywords
Customer EmailsOrder CompletionPurchasing DecisionsDocumenting InteractionsUS Market TestCollaborationFixed-Term Project

About the role

Key responsibilities & impact
  • Respond to incoming customer emails in English regarding orders, products, and shipping
  • Conduct phone interviews with customers after order completion to understand their purchasing decisions
  • Clearly document every interaction
  • Collaborate on evaluating the interviews
  • Support a US market test to inform the decision about potential expansion into the US market

Requirements

What you’ll need
  • Perfect written and spoken English
  • Good German for coordination with the team
  • Experience conducting phone-based support, consultations, interviews, or research
  • Availability for fixed hours each week, with overlap with US business hours
  • Independent and reliable working style
  • Willingness to take on a fixed-term, six-week project

Benefits

Comp & perks
  • Hourly compensation
  • Flexible scheduling within a fixed weekly time window
  • A clearly defined six-week project with no long-term commitment
  • Direct impact on the decision about potential expansion into the US market