Head of Support

MyTalent.io

. Operational management of customer support for an e-commerce company .

Posted 10/20/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational management of customer support within e-commerce, focusing on team leadership, workflow optimization, and high-quality customer communication. Proficient in German at C1–C2 level, ensuring effective interaction with customers and suppliers.

Highest-signal resume keywords

Customer Support ExperienceTeam LeadershipGerman Language ProficiencyWorkflow OptimizationQuality Commitment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication AbilitiesStructured ApproachSolution-Oriented MindsetIndependent Work Style

Industry Keywords

E-CommerceCustomer InquiriesSupport QualityComplex Customer ConcernsSupplier Communication

About the role

Key responsibilities & impact

Operational management of customer support for an e-commerce company
Active involvement in day-to-day operations
Direct handling of customer inquiries
Coordination and leadership of support staff
Identifying and optimizing workflows and recurring issues
Handling complex customer concerns and complaints
Communicating with suppliers, particularly in warranty and guarantee cases
Ensuring high support quality and effective customer communication

Requirements

What you’ll need

Experience in customer support, ideally in e-commerce
Initial experience leading a team or coordinating employees
Excellent German language skills and strong communication abilities
Structured, solution-oriented, and independent approach to work
High commitment to quality and a strong understanding of customer needs
German language proficiency at C1–C2 level

Benefits

Comp & perks

Remote work arrangement