Customer Success Manager

Mytraffic

. Work with the Mid-Market segment focused on the France region .

Posted 10/9/2026full-timeMadrid • SpainMid-LevelSenior💰 €42,000 - €45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management with a focus on SaaS B2B solutions, leveraging strong communication skills to engage both technical and non-technical stakeholders. Proven ability to drive client satisfaction, manage key accounts, and implement effective onboarding and adoption strategies.

Highest-signal resume keywords

Customer Success ManagementSaaS B2B ExperiencePortfolio ManagementFluency in French and EnglishAI Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementWorkflow StructuringSales Cycle MasteryAnti-Churn StrategiesClient Satisfaction Tracking

Soft Skills

Strong CommunicationOrganizational SkillsResilienceCoachable AttitudeCross-Functional Coordination

Tools & Technologies

HubSpotClaudeChatGPTMixpanel

Industry Keywords

Customer AdvocacyLocation-IntelligenceData IndustryGenAIUpsell Opportunities

About the role

Key responsibilities & impact

Work with the Mid-Market segment focused on the France region
Deliver value early and consistently by linking Gini results to client business needs
Review client situations, measure results, and identify additional needs Gini can address
Lead and maintain the AI shift with clients, making Gini a daily tool for location-intelligence decisions
Onboard, activate, and follow accounts using a usage-centric approach
Identify important workflows and structure them into projects and new Gini use cases
Conduct monthly check-ins, training, and best-practice sharing
Monitor portfolio performance and proactively anticipate risks
Advise technical and business stakeholders
Represent customer needs, objections, and usage patterns internally to product teams
Own the customer portfolio, generate upsell opportunities, and secure testimonials
Lead quarterly business reviews with Sales
Recommend, drive, and execute account plans
Develop customer advocacy through public speaking events, testimonials, and success stories
Drive cross-functional projects and team methodologies
Automate customer-success processes for scalability
Ensure adoption and usage of Customer Success tools and reporting, including HubSpot, Claude, ChatGPT, and Mixpanel

Requirements

What you’ll need

Location: Madrid or Barcelona
Bilingual in French and English; Spanish is a plus
At least 3 years in a CSM role, in SaaS B2B and on a complex solution, or previous experience in the data industry and/or GenAI
Enthusiastic about AI products and able to explain LLM and agentic tokens clearly and credibly
Strong experience managing a significant portfolio with key accounts in customer success, account management, or solutions consulting
Proven track record in client satisfaction
Understanding of client goals and ability to turn them into practical workflow and adoption plans
Mastery of sales cycles, anti-churn strategies, and portfolio expansion
Strong communication with technical and non-technical stakeholders
Ability to coordinate across teams and positively impact people
Resilient, coachable, and able to take high ownership in a fast-moving environment
Organizational skills for onboarding, follow-through, and cross-functional coordination
Willingness to visit clients on site periodically for workshops, QBRs, or problem-solving
Fluency in French and English

Benefits

Comp & perks

Dynamic Work Environment: Our department is a hub of innovation, testing new technologies and exploring new verticals
High Impact: The quality of our analyses is recognized by major market players, and our solutions have a significant impact on our clients
Cross-functional Collaboration: You will be the link between various Mytraffic teams throughout project timelines, ensuring comprehensive and effective solutions